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Woo analytics show incorrect numbers

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Elin(@elin)
19 Posts
Customers
July 5, 2024, 12:50

Hi,

For some reason does some of my currencies increase the amount in Woo analytics by a lot.

This messes up my overall statistics and I need to manually look over all orders and see what total amounts I'm selling for.

Is there a fix for this problem?

 

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 8, 2024, 09:24

Hello Elin

Could you give me the plugin version number you are using?

#2
Elin(@elin)
19 PostsTopic Author
Customers
July 8, 2024, 10:16

Version 2.4.1.9

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 8, 2024, 10:58

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png - I will check  it

 

#4
Elin(@elin)
19 PostsTopic Author
Customers
July 9, 2024, 12:57

Any update?

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 10, 2024, 09:56

Hello

https://share.pluginus.net/image/i20240710105429.png - All your currencies have zero raid. Please fix it.

And check this option - https://share.pluginus.net/image/i20240710105626.png

#6
Elin(@elin)
19 PostsTopic Author
Customers
July 10, 2024, 10:35

Ok, but since I have fixed prices in all my currencies I didn't think that would matter?

I have put the prices in each product.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 10, 2024, 12:05

For analytics, a rate is needed to convert to the base currency

#8