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welcome currency wrong rate

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Miriam(@miriam)
3 Posts
Customers
December 31, 2020, 19:43

i have 2 currencies- GBP and USD. the welcome currency is set to USD and the main product-currency is USD.

however, when i automatically update the rate, it sets it as follows:

USD: 1.364843

GBP: 1

instead of how it is supposed to be:

GBP 0.732275

USD 1

So the prices are all wrong, both in USD and in GBP.

I have input it manually now and it's showing ok but when the rate will update daily, it will be wrong again.

please can you help me sort this problem as soon as possible?

 

Thanks a lot!

Last edited on December 31, 2020, 19:45 by Miriam · #1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 4, 2021, 11:03

Hello

Please  try  to watch  a video - https://currency-switcher.com/video-tutorials/#video_1

USD: 1.364843

GBP: 1

these are absolutely correct rates -  https://c2n.me/4arH69x.jpg

instead of how it is supposed to be:  Change base currency please

#2
Miriam(@miriam)
3 PostsTopic Author
Customers
January 4, 2021, 11:58

thanks!

i didn't realize i need to click on the blue box to the left of the currency to set it as the main one.

 

now it's all good.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 5, 2021, 10:35

Hello

Ok!  Graet!

#4