Urgent: WOOF Product Filter Not Working Properly on My Website
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi Team,
I hope you’re doing well. I’m reaching out because the WOOF product filter on my website is currently not working, and I need assistance resolving this issue urgently.
Here are the details:
The tire filter section is not functioning.
When I select any filter, the preloader continues to run, but the page does not move forward or load the filtered products.
No error message is displayed, but the filter results simply do not load.
If you need backend access or further details, please let me know. Thank you in advance for your support.
Best Regards,
Foysal Bhuiyan
Hello Foysal
Share please in the private area of this ticket wp-admin acess to the site or stage site AND exect link with the issue. Also you can do test: disable all plugins exept woo+woof and check if issue still there, javascript error can be generated by any another plugin
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png
urgently - read please support conditions https://pluginus.net/support-conditions/
Hello,
I am already share my access. please check privet data.
Thank you.
Foysal Bhuiyan
Hello Foysal
I see installed old premium version on your site and wp-admin/admin.php?page=wc-settings&tab=woof has 500 error
So, update please to the latest version of the plugin, a lot of fixes done, and provide please actual purchase code
I installed plugin PHP error log, but its need activation in wp-config.php
After updating the plugin you can provide in the secret area ftp access to the site to let me look the code closer, but I think plugin update can resolve the issue