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Support conditions

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Please give it max ~48 hours for our Support to get back to you on the problem.

Support conditions:

  1. Each order has 6 month of free support
  2. Each order has perpetual lifelong updates/downloads period
  3. Request to support can be reviewed up to 48 hours
  4. Request to Support should be related to the bought product and can't be related to any another theme than the product

 

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

 

However, item support does not include:

  • Customization services
  • Installation services

 

You you want to order custom work? Use support functionality of your orders in your account page or contact us.