Quote from Hassan on August 14, 2025, 10:50

I also need to add an important observation:

Everything was working fine until a customer from the Czech Republic placed an order in Czech Koruna. Right after that order, a major pricing issue occurred — not only on the frontend but also within the WooCommerce backend.

For example, one product's price in the backend was suddenly showing as around 19,000€, which is roughly the equivalent of 850€ in CZK — matching the correct price but in the wrong currency context.

This suggests that after the order in CZK, something caused a shift where WOOCS or WooCommerce started treating CZK values as if they were EUR, and prices across many products became incorrect in the main currency (EUR).

Even more confusing: the issue persists even if WOOCS is deactivated. So I’m unsure how the base currency values in WooCommerce could be altered unless WOOCS affected how External Importer or WooCommerce itself stored the prices at the time of sync.

This looks like a serious issue where the currency context at the time of the order (in CZK) may have influenced price updates or syncing operations, permanently affecting stored values in EUR.

Any clarification on how WOOCS handles currency context during orders or syncs — especially when dealing with imports or price updates — would be very helpful.

Quote from Alex Dovlatov on August 14, 2025, 12:29

Hello Hassan

Thank you for the signal and cooperation. Lets do next please:

• Disable and remove WOOCS from site at all, issue should go as there is nothing to do recount logic. Reset all kinds of cache, + php opcache if your site using this one - and do not use it untill all be resolved
• Using duplicator https://wordpress.org/plugins/duplicator/ create test subdomain and place there site for testing
• Do test there with your plugin for importing, but in index.php of WOOCS plugin place code like: print_r($_REQUEST);exit; - or instead of exit use logging of data - you need to do this to get what key in $_REQUEST array is visible while importing is going. When key will be defined you can in index.php file of WOOCS plugin place code like (on same top): if(isset($_REQUEST['__THE_KEY_DEFINED__'])){return} - we will include it into the our code as fix for your import plugin
• Then, according your second report - in WOOCS options select -> tab Options select currency storage as "fox session" and try to make order the same way your customer did to see if any problems appears. If yes - share please in the secret are of this topic wp-admin and ftp access to that test site and make please short video how you see issues: importing, order creation form the site front

 

 

Quote from Hassan on August 14, 2025, 13:54

You suggested 4 points

1-I did that, did not help. Woocs somehow in conflict with another plugin (Probably external importer for dropshipping) changed the prices in backend.

2-Duplicator for test is not a solution, we are talking about 18000 products+4000blog posts with dozens of paid plugins. Duplicator is another invironment, where is it never going to be exactly the same circumstances. Even if it works, it does not mean, that it is going to wok on main site.

3-I could share you the WordPress login and FTP access so you could investigate and do this test.

4- (This is the last test, after we get prices correct and synced on main. Currency first.) Main issue is conflixt between main corrency and other currency. WOOCS caused a conflict with Dropshipping plugin. By the way, we don't have cents and comma and point seperators for any prices on our site. (We keep it simple)

I think, I am not in situation to solve this issue regarding knowledge. Plugin developers could understand only the core of issue. In this case, I think, it is in between WOOCS and External Importer,  but we did not have this issue since years before installing WOOCS.

I share backend and FTP access privately.

 

Quote from Alex Dovlatov on August 15, 2025, 12:58

Hello Hassan

I did investigation:

1. https://share.pluginus.net/image/i20250815131502.png - for users I set currency storage as Fox Session - so test please with it using your importer if it all is ok, I do not know how to use that plugin, create video please. Also good for this period incomprehensible behavior of scripts do data base backups to rollback if problems big after operations of importing.
2. Site is alive so I canot make confident actions to not break the functionality. "same circumstances" - we have conflict with hooks/actions
3. I have suggestion to disable WOOCS while you do import from dropshipping plugin. Sure better do it automatically, but I cannot make test as afraid to break the site consistensy
4. As I undertood you using plugin for importimg "WooCommerce Etsy Integration & Sync", so I downloaded it and investigated its code https://share.pluginus.net/image/i20250815134228.png - maybe I found something to cling to, and in file index.php for FOX added code https://share.pluginus.net/image/i20250815134342.png
5. Also I downloaded and investigated plugin "CTX Feed Pro" https://share.pluginus.net/image/i20250815135433.png + https://share.pluginus.net/image/i20250815135500.png , so in index.php of FOX I upgraded th code to https://share.pluginus.net/image/i20250815135706.png

if(isset($_REQUEST['feed_id']) || isset($_REQUEST['feed']) || isset($_REQUEST['feed_info'])){
    return;
}

Please do tests (import), but better before make db backup

 

Quote from Hassan on August 18, 2025, 13:09

Thank you very much.

1-The issue with External importer solved, however you did not make changes in External importer, but I think that hook/action chage solved the issue.

2-However you made a change CTX feed, that was not nesseary, because CTX-Feed was working fine before my ticket. Now CTX Feed has issues, stay hagged on first batch on Feed update adn does not update the feed. Please bring ich back to default like before. CTX-Feed works with WOOCS by default. CTX Feed just needed an update and choosing main currency EUR after installing WOOCS.

3-Please let me know, how we could use WOOCS in future on other sites. Do we always need this change with sites with similar plugin structure?

 

Greetings!

Hassan

Quote from Pablo Borysenco on August 19, 2025, 11:17

Hello Hassan

Please do a test

In  file - \wp-content\plugins\woocommerce-currency-switcher\index.php - I added this code - https://share.pluginus.net/image/i20250819121218.png

The meaning of this code is to disable the currency converter when synchronization is running

We will include this code in the next version, but until the new version is released, you should add this code yourself (on other sites)