URGENT! Problem With Your Plugin
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi,
Please help, very urgent and we have been waiting for you since last week and followed your directiont o post this issue here.
THE PROBLEM:
- We use BASEL WP theme (purchased from Theme)
- We installed your currency switch plugin
- We also installed 'Simple Auction' plugin recently - it is this Codecanyon plugin seen here: https://codecanyon.net/item/woocommerce-simple-auctions-wordpress-auctions/6811382?_ga=2.159945917.1213433935.1619795328-1891506513.1607561066/
Right after installing 'Simple Auction' plugin we noted that prices for the auction products are strange (but prices in other parts of the store are fine).
The problem for all Simple Auction products is that, for example, if a product is $5 USD, it will be £5 GPB, 5 Chinese YEN, 5 of any currency at all.
Please help us with a code that will enable this plugin display of currencies properly in auction products. I will send prive info and links to download the Simple Auction plugin PLUS Basel theme in the next post below. Thanks!
I have saved the support private data in the pop up window I saw here. Includes links for you to download the plugin and theme. Waiting for your fast response. Thanks!
Hello Sophie
This is an incompatibility with a third party plugin - https://currency-switcher.com/woocs-labs/
To solve this problem, we need to investigate the code of a third-party plugin.
Add FTP and wp-admin access to your test site
I'll add this to the adaptation queue
Hi, I have sent you all login details in ‘save support private data’ section. Please treat this as VERY URGENT! We've waited more than 1 week and our site is offline because of this issue, we need it sorted today with your help, we're really desperate. I will remain here waiting for your confirmation that it is fixed, I also provided a Skype id so you could add us for instant response just in case you need to ask me any question. Thanks Pablo!
Hello
You haven't added FTP access. It is impossible to work without it
Please read this - https://c2n.me/4bXsvSF.png
After you add FTP access, I will add this third-party plugin to the adaptation queue. Unfortunately, we have a lot of people who want to adapt for free and you will have to wait for your turn
We've waited more than 1 week and our site is offline because of this issue, - It is not our fault that the third-party plugin does not support multicurrency! And we are the only ones who offer free adaptation for third-party plugins.
Our plugin works great with standard wooocommerce products, and for these tasks we developed this currency converter.
and please paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
I also provided a Skype id - support only on the forum
Hi Pablo,
Pls check the ‘save support private data’ section, I have added FTP access details. I have also added the Purchase code which you requested. Pls also note that this is a test site we set up because our main sit eis live and due to local GDPR/data laws, you can't work on the live site. If the steps you're taking or things you're doing is not easy for us to replicate in our live site by ourselves, please record your screen so we could see every step you too and replicate the fix on our live site after you finish. We look forward to your reply. We don't take this for granted, we appreciate your help in this very pressing and urgent time. Thanks Pablo.
Hello
Ok! Thank you! I added the plugin to the adaptation queue
Hello
Please check your FTP access( i can't connect )
Hello
Your access still doesn't work! We just can't start adapting
Please update your FTP access