Quote from Pablo Borysenco on November 16, 2020, 14:16

Hello Inga

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  FTP+wp-admin access - https://c2n.me/42BAoj4.png

I will check  it

Quote from inkri on November 16, 2020, 16:29

Hello Pablo,

I've purchased your plugin over a year ago so my support is over now.  Before I renew the support I wanted to make sure Your plugin with turbo mode is compatibile with my new theme. Is it possible to check it before support renewal?

I've pasted my licence key in private data section.

Kind regards,

Inga

Quote from Pablo Borysenco on November 17, 2020, 13:19

Hello Inga

Please  add    FTP+wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Quote from inkri on November 19, 2020, 14:58

Hello Pablo,

Have You managed to log in and check this error? I would highly appreciate your help:):)

 

Thank You in advance,

Kind Regards,

Inga

Quote from Pablo Borysenco on November 20, 2020, 17:33

Hello Inga

Please  do a test

Quote from inkri on November 20, 2020, 17:50

Hello Pablo,

I did a test and unfortunately site with woof filters hangs up:(

So is there any chance it will work?

 

Kind Regards,

Inga

Quote from Pablo Borysenco on November 23, 2020, 13:33

Hello Inga

Can  I  disable  plugins  to  test?

Quote from Pablo Borysenco on November 23, 2020, 13:37

I  disabled  cache  plugins and noticed that js files are not loaded at all. Have you customized the plugin code?

Quote from inkri on November 23, 2020, 13:40

Hello Pablo,

Thank You very much for Your response!!! Do you mean you want to switch off caching plugins or some else?

Kind Regards,

Inga

Quote from inkri on November 23, 2020, 15:29

Hello Pablo,

It must have been Asset cleanup plugin - and it is disabled now, sorry for that! Unfortunately even after switching it off turbo mode collides with something.

 

Kind Regards,

Inga

Quote from Pablo Borysenco on November 24, 2020, 12:27

Hello Inga

Please  check   now(I disabled  ajax  mode)

Quote from inkri on November 24, 2020, 15:14

Hello Pablo,

Thank You very much for your help!  I understand that I cannot use Turbo mode with Kadence Theme, can I? After I switch it on all the product filters are inactive. Are there any suggestions I can pass to kadence developer so as they can resolve theme conflict with your plugin's turbo mode? I love your plugin so much that I will use it anyway, because it is the best filter plugin for woocommerce!

 

Kind Regards,

Inga

Quote from Pablo Borysenco on November 25, 2020, 13:24

Hello Inga

The problem is in ajax mode.  Unfortunately, some themes are not compatible with ajax filtering. But this is not the fault of the authors of the theme it's just incompatibility

In your case, incorrect data is transmitted during the ajax request. the reason may be not only the theme, but any plugin.

Thank  you and  welcome;)

Quote from inkri on July 1, 2021, 14:43

Hello Pablo,

I am back to your Woof plugin, because I've decided to test why it is not working with KAdence Theme and what is the culprit. I just want to use Woof plugin because it is the best and I need the best product filters on my site!
I have staging site for testing - it is the exact copy of my production site.  I have disabled all the plugins and switched theme to Twenty twenty. Unfortunately there is still some problem with dynamic recount and hide empty terms. I have to refresh page to make it work and hide empty terms. After refreshing again, all the hidden terms are back. What can be wrong?  Turbo mode is not working with Twenty Twenty as well.

Is there something wrong with my Wordpress installation or database? What can I do about it? Have you ever came across this kind of problem before?

Kind Regards,

Inga

Quote from Pablo Borysenco on July 2, 2021, 11:28

Hello Inga

Check  your  access - https://share.pluginus.net/image/i20210702122633.png

Is there something wrong with my Wordpress installation or database? -   I think no

I'll check what might be causing the problem

Quote from inkri on July 2, 2021, 12:52

Hello Pablo!

 

Thank You very very much for your quick reply! I am sorry for not changing login credencials! I have already changed the access data in private data area!

 

Thank you once more!

Kind Regards,

Inga

Quote from Pablo Borysenco on July 2, 2021, 13:37

My  test - https://c2n.me/4czFn8X - everything seems to be working correctly

Quote from inkri on July 2, 2021, 16:44

Thank You for your help! There are several problems after adding woof widget to sidebar:

- Hide empty terms works only with turbo mode and it is not working with only ajax mode enabled;

- There is something that interferes with turbo mode, because turbo mode script is loading for 12.7s and woof filters in sidebar seem to freeze and are blurred for several seconds - https://share.getcloudapp.com/X6uAKwO0

-  After filtering there are "add to quote" buttons missing ( yith add to quote) and instead there are "read more" buttons - reloading the page brings "add to quote" back;

-  mobile mode is switched on, but it is not working;

If there is something with the theme I use, could you tell me what exactly? I will ask theme developers to help me with that.

 

Thank You!

Kind Regards,

Inga

 

Quote from Pablo Borysenco on July 5, 2021, 12:47

hello Inga

Please  try to watch a  video - https://products-filter.com/video-tutorials/#video_beGT6p_look

1. not! I checked everything works fine - https://c2n.me/4cAUZSC
2. Yes, it takes time to download the file. It depends on the device and server resources
3.   ( yith add to quote) - Perhaps this third-party functionality is not compatible with ajax mode
4. My  test  - https://c2n.me/4cAVnex - Everything works correctly