The currency doesn't exchange in the reports
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dear technical support,
We have bought the premium version of the WooCommerce Currency Switcher plugin and added several currencies to our site. But when we look at the subscription reports (WooCommerce->Reports) sometimes the currency doesn't exchange. For example, someone purchased subscription for 18K AED and that is converted to 18K EUR in the analytics. For example, this applies to coupons, they are not converted on the chart. That is, in the reports, the currency does not exchange into EUR, which is very confusing.
Please help us to solve this problem
Hello
What plugin version number are you using?
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
WOOCS - WooCommerce Currency Switcher v.2.3.9.2
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and wp-admin access - https://share.pluginus.net/image/i20210618130637.png
Hello Pablo! I have pasted my license key. As for access, I can't provide it because company policy doesn't allow me to do so. But I will be happy to share any information that will help to solve this problem.
Hello
OK! I need more accurate information
But when we look at the subscription reports (WooCommerce->Reports) - Where exactly do you see the problem? - https://share.pluginus.net/image/i20221229084535.png
What subscription plugin are you using? Does this ONLY happen with subscription products? Check if this only happens with subscription renewal orders
The problem is at WooCommerce->Reports https://ibb.co/g9XSDWy and https://ibb.co/XJxTkLW
We are using the WooCommerce Subscriptions plugin https://ibb.co/VxNRQwq
Hello
Yes I understand. I will pass this on to the developers