Text "In the premium version" Appears
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from JayGuevara82 on January 17, 2022, 14:54Dear Support,
we purchased your premium version in Oktober of 2016 and it ran just fine. But after an virus attacked our site, the text "In the premium version " appears above all of our products.
We're not quite sure, how it got there and how we can re-register our purchase.
Would you please get back to us, to get rid of this text.
If you need our license credentials or further information, please get back to us.
Best regards,
Kai Sieper
Dear Support,
we purchased your premium version in Oktober of 2016 and it ran just fine. But after an virus attacked our site, the text"In the premium version" appears above all of our products.
We're not quite sure, how it got there and how we can re-register our purchase.
Would you please get back to us, to get rid of this text.
If you need our license credentials or further information, please get back to us.
Best regards,
Kai Sieper
Quote from Pablo Borysenco on January 18, 2022, 12:42Hello Kai
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
and exact link to the issue
Hello Kai
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
and exact link to the issue
Quote from JayGuevara82 on January 18, 2022, 19:16Hey Pablo,
I don't have a license key. But i got a Item Purchase Code and Date from ThemeForest / EnvatoMarket, i hope this is okay as well. Or you have to tell me quick, where to get the license key.
I gave you a link to the issue and because it's an wholesale Shop, you have to be logged in, to open the site. So i provided you with login data as well.
If you need further Information, please let me know.
Best regards,
Kai
Hey Pablo,
I don't have a license key. But i got a Item Purchase Code and Date from ThemeForest / EnvatoMarket, i hope this is okay as well. Or you have to tell me quick, where to get the license key.
I gave you a link to the issue and because it's an wholesale Shop, you have to be logged in, to open the site. So i provided you with login data as well.
If you need further Information, please let me know.
Best regards,
Kai
Quote from Pablo Borysenco on January 19, 2022, 13:44Hello Kai
it's because you installed the free version
please delete the free version and install the paid version. To get paid version - https://codecanyon.net/downloads
Hello Kai
it's because you installed the free version
please delete the free version and install the paid version. To get paid version - https://codecanyon.net/downloads
Quote from JayGuevara82 on January 20, 2022, 12:08Hey Pablo,
thanks for your reply. As i said in my first contact, we had the paid version running since 2016 without this text. At the beginning of this week our host told us, that there was a hacking situation on our site and it was shut down and after it got back up, this text appeared.
Of course i can install the paid version again, but I'm worried about our settings. We defined all colors with own color-tile-pictures. Is there a way to keep the settings, when i re-install the paid version.
So, i have to ask our host, how the unpaid version gets there.
Please let me know, if we can keep the settings.
Best regards,
Kai
Hey Pablo,
thanks for your reply. As i said in my first contact, we had the paid version running since 2016 without this text. At the beginning of this week our host told us, that there was a hacking situation on our site and it was shut down and after it got back up, this text appeared.
Of course i can install the paid version again, but I'm worried about our settings. We defined all colors with own color-tile-pictures. Is there a way to keep the settings, when i re-install the paid version.
So, i have to ask our host, how the unpaid version gets there.
Please let me know, if we can keep the settings.
Best regards,
Kai
Quote from Pablo Borysenco on January 20, 2022, 13:57Hello Kai
all settings should be saved if you have not customized the plugin code
there is one doubt: because the free version has no filters: image, color. These settings may already be lost at the moment
Hello Kai
all settings should be saved if you have not customized the plugin code
there is one doubt: because the free version has no filters: image, color. These settings may already be lost at the moment
Quote from JayGuevara82 on January 20, 2022, 17:59Hey Pablo,
i see. I recognized, that our color filter are already missing on the live site, but we where working on the site at another server at the time and over there our color filter are still working.
Is there a way to save the settings from there or to move the plugin from this site back to the live site?
Best regards,
Kai
Hey Pablo,
i see. I recognized, that our color filter are already missing on the live site, but we where working on the site at another server at the time and over there our color filter are still working.
Is there a way to save the settings from there or to move the plugin from this site back to the live site?
Best regards,
Kai
Quote from Pablo Borysenco on January 21, 2022, 13:28Hello
over there our color filter are still working. - So this is the paid version.
The new version of the plugin has an import export function, but it doesn't work with images
Hello
over there our color filter are still working. - So this is the paid version.
The new version of the plugin has an import export function, but it doesn't work with images
Quote from JayGuevara82 on March 22, 2022, 13:09Hello Pablo,
thank you for your support some months ago. I have set up the plugin with our color pictures again after your help and it worked fine.
But now my customer told me, that the color tiles are gone again. I checked it and now the standard Version is installed again and i have to set up the premium version again.
I just wrote the host of my customer, who changed the plugins last time, in a case of "hacking prevention" or something and i am waiting for an answer.
Just to check all possibilities, do you have an idea, how a premium plugin version could change back to the standard version?
Furthermore my customer would like to have a color variation swatch section under the product pictures of the shop site. Do you have any experience, if such an plugin would work with your plugin?
Thanks for your support.
Best regards,
Kai
Hello Pablo,
thank you for your support some months ago. I have set up the plugin with our color pictures again after your help and it worked fine.
But now my customer told me, that the color tiles are gone again. I checked it and now the standard Version is installed again and i have to set up the premium version again.
I just wrote the host of my customer, who changed the plugins last time, in a case of"hacking prevention" or something and i am waiting for an answer.
Just to check all possibilities, do you have an idea, how a premium plugin version could change back to the standard version?
Furthermore my customer would like to have a color variation swatch section under the product pictures of the shop site. Do you have any experience, if such an plugin would work with your plugin?
Thanks for your support.
Best regards,
Kai
Quote from Pablo Borysenco on March 23, 2022, 12:07Hello Kai
Just to check all possibilities, do you have an idea, how a premium plugin version could change back to the standard version? - Only if someone removes the paid version and installs the free version of the plugin. There is no other way
Do you have any experience, if such an plugin would work with your plugin? - My plugin does not affect the product template, I think there should be no conflicts
Hello Kai
Just to check all possibilities, do you have an idea, how a premium plugin version could change back to the standard version? - Only if someone removes the paid version and installs the free version of the plugin. There is no other way
Do you have any experience, if such an plugin would work with your plugin? - My plugin does not affect the product template, I think there should be no conflicts
Quote from JayGuevara82 on March 23, 2022, 13:07Hello Pablo,
thank you very much for your reply, this helps me a lot. Both.
But i got another question over night. Yesterday the Premium Plugin went missing again, so i uploaded it and tried to set up the color tiles again. But at the point, where i can choose the images, that should be shown, the "Select Image" Buttons don't work and won't open the media pool.
Any idea, where i went wrong?
Thank you for your support.
Best regards,
Kai
Hello Pablo,
thank you very much for your reply, this helps me a lot. Both.
But i got another question over night. Yesterday the Premium Plugin went missing again, so i uploaded it and tried to set up the color tiles again. But at the point, where i can choose the images, that should be shown, the"Select Image" Buttons don't work and won't open the media pool.
Any idea, where i went wrong?
Thank you for your support.
Best regards,
Kai
Quote from Pablo Borysenco on March 24, 2022, 12:40Hello Kai
Because you installed a very old version of the plugin
Please update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Renew your support
Hello Kai
Because you installed a very old version of the plugin
Please update the plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Renew your support