Switching rule does not apply at checkout.
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
At checkout, currency switcher does not allow payment using geo-location rule. Instead, it switches back to welcome currency. Apparently, geo-location does not work at checkout, Here is a screenshot https://www.awesomescreenshot.com/video/8759265?key=54af59a27f7d6720d1df4636a7a485b6
Hello
Please drop me exact link to the issue
I see everything works correctly on the checkout page, the currency is switched after placing an order. Perhaps your payment system or custom code switches the currency
Hello, I have also noticed that items on the cart and mobile phones don't switch. It constantly displays the base currency instead of location currency.
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and wp-admin access - https://share.pluginus.net/image/i20210618130637.png Can I disable plugins to test?
I have shared login details as requested. Please check
Hello, i have since uploaded the requested information ( WP details) and i want to follow up.
Hello
Ok! I got it
Please add FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png
Can I disable plugins to test?
Hello,
Hello Bablo,
What is the update on my ticket? This is 5days already since this ticket was created and i am yet to get the issue resolved. I have shared every information as requested to facilitate this support. PLEASE I need to get this sorted asap
Hello
WP File Manager ( https://prnt.sc/R8Qe3FKZewuz) on Wordpress to allow you direct access to FTP files. Kind use it instead. - It is not safe. Please drop me FTP access
I disabled the plugins and enabled them again. But now your site is not loading on the frontend( net::ERR_HTTP2_PROTOCOL_ERROR 200) - this happens if i enable sessions
https://share.pluginus.net/video/v20220511105237.mp4 - products not added to cart
Thanks for your efforts. I created a backup before your commenced and i have restored the site to a working condition. Meanwhile i have setup a staging environment with new login details. Once you are done with troubleshooting, we can now move to live site. I seriously want this issue resolved to allow me lunch my site successfully in the coming weeks.
Hello
Please add FTP access - https://share.pluginus.net/image/i20220512091051.png
Hello, FTP details has been sent
Hello
I changed some settings. My test - https://share.pluginus.net/video/v20220516145339.mp4
Thank you. I have moved the new settings back to the main site and it is working. I will monitor for some days and then close ticket
Hello
Ok! Waiting for your answer!
Welcome;)
The issue is fully resolved. However, is it possible to setup welcome currency to be 100% based on GeoIP or geo-location? I want my customers to just see the price of items in the currency of their location instead seeing"welcome currency" first.
Hello
GeoIP and welcome currency - This only works on the user's first visit. When the user visits your site for the first time, the plugin checks the GEOIP rules and if there are no matches, the"Welcome currency" is used. That is, in fact Geo IP has priority.
Further, the plugin stores the last currency of the user, otherwise it will not be able to switch currencies
Apparently my Geo IP does not work seamlessly them. My store displays welcome currency first before it switches. I would love to disable the welcome currency function or over write it complete by the Geo IP rule. The reason is, most customers immediately leave your site if the see a currency that is not what they expected. I would rather prefer they see the expected currency as soon as the login into the site.