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Switch to Euros, the 50% discount is correct, but the subtotal is completely wrong.

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
info@redswirldesign.co.za(@info-redswirldesign-co-za)
3 Posts
Customers
January 11, 2022, 13:25

Dear Sirs

We seem to have a problem with the currency converter when applying discounts
- https://hokuspokus.co.za/

We have a discount rule set up with WooCommerce Discount Rules for 50% for
certain customers. When we purchase in ZAR (base currency) it works out the
discount and the Subtotal correct – please see
attached.

But when we change to Euros, the 50% discount is correct, but the subtotal is
completely wrong. This makes us think it is the currency converter that is
giving problems. Can you please let us know
what you think?

This is obviously a huge problem as people are trying to place orders so can
you please get back to us ASAP.

Many Thanks
Vernita

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 12, 2022, 11:01

Hello Vernita

This is an incompatibility with a third party plugin

Please  read  this - https://currency-switcher.com/woocs-labs

If you do not find a solution in the article, you can create a new adaptation request

Add wp-admin+FTP access  to your  test  site - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png

And I will add this plugin to the adaptation queue

 

#2
info@redswirldesign.co.za(@info-redswirldesign-co-za)
3 PostsTopic Author
Customers
January 19, 2022, 23:17

Hi

Apologies for my slow reply. We had some problems setting up a test server for you to work on. Please carry on with the solution. The login details are saved in private data. Please let me know if you require anything else.

Many Thanks

Vernita

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 20, 2022, 12:20

Hello Vernita

Please  add  FTP access  to  your test  site - https://c2n.me/4eFfcmM.png

#4
info@redswirldesign.co.za(@info-redswirldesign-co-za)
3 PostsTopic Author
Customers
January 20, 2022, 12:32

Apologies. That is done now.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 20, 2022, 14:04

Ok!  I added the plugin to the adaptation queue

I will write to you as soon as we get the result

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 28, 2022, 20:08

Hello Vernita

Please watch this video for the fix - https://c2n.me/4eL9dcy

#7