Showing random amounts
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello!
When you first go to any products on our site http://www.reefcasa.com
It will automatically show in USD but shows some random amount until you press CAD or USD on the side, then it will correct itself
for example
https://reefcasa.com/product/small-fish-tank-stand/
when you first visit it will show $278USD
the price is infact $200 USD
it will only correct to this price once you press usd button on the side widget
please help :)
Hello
I checked it, I see the correct price
Please check options - https://share.pluginus.net/image/i20231101115548.png and https://share.pluginus.net/image/i20231101115613.png
and do a test
I have checked those items and still sometimes get this random numbers
for example this product is $360 USD https://reefcasa.com/product/the-frag-box-mega-frag-tank-copy/
but some customers are seeing this random price of $616
Hello
Do you use third party plugins to change prices?
No we are using only FOX currency switcher
If I go incognito I can recreate the problem . Its not until I select a currency it will correct itself
The usd will be higher in all cases by either 27% or 41%
Hello
third party plugins to change prices - I mean plugins that change standard prices. For example: discounts, product options, custom product types, etc.
https://reefcasa.com/product/the-frag-box-mega-frag-tank-copy/ - the link to this product is incorrect
Sorry yes I deleted that product
we don't use third part plugin for those items
right now as a work around I am directing the link to USD
https://reefcasa.com/product/flat-6-pico-reef-tank/?currency=USD
that will force it to go to USD and its ok then
but if you leave this part out ?currency=USD it will recreate this number issue
Hello
we don't use third part plugin for those items - https://share.pluginus.net/image/i20231120112541.png - please disable this plugin for testing
My test - https://share.pluginus.net/video/v20231120112804.mp4