PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Show Info Icon Issue with Variants

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
alvalvalv(@alvalvalv)
8 Posts
Customers
August 2, 2024, 05:07

When I use the show info icon, it only shows the correct numbers for other currency when it's a simple product. For variant products that show a range, it will just show the same numbers. For example CAD $15 - CAD $20 will show (USD $15 to USD $20).

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 2, 2024, 09:55

Hello

Please drop me exact link to the issue

#2
alvalvalv(@alvalvalv)
8 PostsTopic Author
Customers
August 2, 2024, 11:06

https://mangamon.com/

You can see under the variant products that it doesn't change the exchange rate when using the show price info icon. Eg. the"demon nezuko" product under newest pin arrivals after the hero banner.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 2, 2024, 12:09

Hello

This looks like a conflict with a third party plugin.

You can drop me wp-admin access ( It will be good if you have a test site ) - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

Can I disable plugins/theme to test?

 

#4
alvalvalv(@alvalvalv)
8 PostsTopic Author
Customers
August 2, 2024, 14:07

temporary login access given. Yes you may disable plugins/themes to test. Thanks

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 5, 2024, 09:58

Hello

Unfortunately your site is not working - https://c2n.me/4lhF0zm.png

#6
alvalvalv(@alvalvalv)
8 PostsTopic Author
Customers
August 5, 2024, 10:59

sorry there was some technical issue. it should work now can you please try again

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 5, 2024, 16:19

Please add ftp access- https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#8
alvalvalv(@alvalvalv)
8 PostsTopic Author
Customers
August 5, 2024, 20:07

access credentials given

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 6, 2024, 16:55

Hello

Please do a test

#10
alvalvalv(@alvalvalv)
8 PostsTopic Author
Customers
October 2, 2024, 21:51

Hi Pablo, I just noticed that the previous fix has only fixed the issue for simple products. The issue still persists for variable products as well as products that have a sale price.

#11
alvalvalv(@alvalvalv)
8 PostsTopic Author
Customers
October 2, 2024, 21:54

I have given temporary access again, login details are still within the private data. thank you.

#12
alvalvalv(@alvalvalv)
8 PostsTopic Author
Customers
October 2, 2024, 21:58

sorry I think issue is only with variable products. The problem on sale price is also a variable product.

here is example with issue on variable products:
https://mangamon.com/product/3d-shenron-pop/

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 4, 2024, 10:44

Hello

Please do a test.

#14