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Shortcode Appearing Instead of Decimal Separator in PDF Invoices

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Basel(@basel)
1 Post
Customers
July 13, 2024, 18:08

Plugin Version:

  • Fox Witcher Plugin Version: 2.4.2
  • PDF Invoice by Welanuch

Description: I am experiencing an issue where the PDF invoices generated by WooCommerce using the Fox Witcher plugin and PDF Invoice by Welanuch display a shortcode (WooCommerce_price_decimal_sep) instead of the correct decimal separator in the total price. The expected format should display the total price correctly with a decimal separator, such as 109.00 QAR, but it currently shows 109WooCommerce_price_decimal_sep00 QAR.

Steps Taken to Troubleshoot:

  1. Checked WooCommerce Settings:
    • Verified that the Thousand Separator and Decimal Separator fields are correctly set in WooCommerce settings. (Attached is a screenshot of the settings for your reference).
  2. Plugin Deactivation:
    • Deactivated the Fox Witcher plugin and regenerated the invoice PDF. The issue was resolved, indicating that the Fox Witcher plugin is the source of the problem.
  3. Cleared Cache:
    • Cleared both website and browser cache to ensure no cached files were causing the issue.
  4. Updated Plugins:
    • Confirmed that all plugins, including WooCommerce, Fox Witcher, and PDF Invoice by Welanuch, are updated to their latest versions.

Current Settings:

  • Currency: Qatari riyal (QAR)
  • Currency Position: Right with space
  • Thousand Separator: ,
  • Decimal Separator: .
  • Number of Decimals: 2

Screenshots:

  1. WooCommerce Currency Settings ! https://prnt.sc/DuXeWvD4Ebtu
  2. Invoice PDF showing the issue ! https://prnt.sc/ND0GAIrxOfQH

Request for Assistance: I believe there is a conflict or bug within the Fox Witcher plugin version 2.4.2 that is causing this issue. Can you please provide guidance on how to resolve this issue or offer a patch to fix the shortcode rendering in the PDF invoices?

Thank you for your assistance.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 15, 2024, 09:59

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

This is an incompatibility with a third party plugin. Please read thisĀ  - https://currency-switcher.com/woocs-labs

#2