PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Shopping basket not showing items that have been added.

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

When items are purchased they are not showing in basket, which also does not go to cart or checkout page.

 

Hello

Please  drop  me exact  link  to  the  issue

Did you disable my plugin to test this?

Thank you for getting back to me.

Yes, I have disabled the plugin and it works perfectly when disabled.

 

 

Please drop me exact link the  issue

https://zero9mx.com

Hello

Please  try in file  - \wp-content\plugins\woocommerce-currency-switcher\classes\woocs.php  - delete/comment  this  code - https://share.pluginus.net/image/i20230705115204.png

and  do a test

if  no  luck  - drop  me  wp-admin access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

Hello

Unfortunately this did not work, I have sent you the login details.

Hello

Maybe you forgot to press the button - https://share.pluginus.net/image/i20230706130644.png

I have now saved the information as requested.

Hello

Ok!  Please  add  FTP access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it

FTP details provided

Please  do a test

In  file - wp-content\plugins\woocommerce-currency-switcher\js\front.js -  I  comment  this  line - https://share.pluginus.net/image/i20230707173238.png

I have done a test on the front end, and I still have the problem, no cart or basket showing.

Hello

My  test - https://c2n.me/4iUHNH6

Thank you, is the test shown on a live site?

The issue is still showing when made a test on my site and the staging site.

Please  do  this - https://share.pluginus.net/image/i20230710144426.png

File on  your site - https://share.pluginus.net/image/i20230710144240.png

This will only work if the customer refreshes the page.

Hello

ok!  My  test - https://drive.google.com/uc?id=1eBKAY3FVBlgJAxwp6vKRguSgCn6JVezu  - as you can see it does not depend on my plugin

 

Thank you for getting back to me, yes I can see that it is not your plugin at fault.

I will look for an alternative solution to fix the problem.

Thank you for your help.

Regards

Jim

Hello Jim

Welcome;)