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Sales Price Number Changing, Regular Price Number Doesn't

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Tom(@tom-10)
9 Posts
Customers
February 17, 2022, 13:16

Site uses Woocommerce currency switcher. Default currency is set to EURO.

Some products have a sales price to them, but when switching from EURO to USD or NIS currency, the SALES price number changes accordingly to exchange rate, but the Regular price number stays exactly the same.

 

ie it shows like this

€500 €400

switching to NIS currency shows

₪500 ₪1,453

 

Any way to fix this?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 18, 2022, 11:41

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

This looks like a conflict with a third party plugin. What do you use to create discounts?

#2
Tom(@tom-10)
9 PostsTopic Author
Customers
February 18, 2022, 16:15

Just Woocommerce and Elementor theme Shoptimizer.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 21, 2022, 10:43

Hello

Ok!  Please  drop  me  wp-admin  access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png - I will  check  it

#4
Tom(@tom-10)
9 PostsTopic Author
Customers
February 24, 2022, 00:28

Added

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 24, 2022, 12:39

Hello

I  didabled  these  third-party plugins. now everything works correctly - https://c2n.me/4f2kbcb

#6
Tom(@tom-10)
9 PostsTopic Author
Customers
February 25, 2022, 17:16

Which 3rd party plugins did you disable? Now a lot of orders are failing, getting Error 422: Unprocessable Entity

#7
Tom(@tom-10)
9 PostsTopic Author
Customers
February 25, 2022, 23:45

I had to disable WOOCS plugin, all the orders that come in USD are failing!

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 28, 2022, 12:07

Hello

I disabled these plugins - https://c2n.me/4f3Tyys.png - i did it just for the duration of the test, after that i enabled these plugins

I doubt that my test caused these errors.

Describe the order error in more detail. When does it happen? Does this only happen with one payment system?

 

#9
Tom(@tom-10)
9 PostsTopic Author
Customers
February 28, 2022, 14:47

Added a log report of the errors to private data pop-up

Most errors started right after I shared login info here.

Response Body: {"name":"UNPROCESSABLE_ENTITY","details":[{"location":"body","issue":"CANNOT_MIX_CURRENCIES","description":"CANNOT_MIX_CURRENCIES"}],"message":"The requested action could not be performed, semantically incorrect, or failed business validation.","debug_id":"9ac683e3aac83","links":[{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-CANNOT_MIX_CURRENCIES","rel":"information_link","method":"GET"}]}
#10
Tom(@tom-10)
9 PostsTopic Author
Customers
March 1, 2022, 00:19

I should mention that the errors occurred on orders that switched from the default currency EURO, to USD.

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 1, 2022, 11:49

Hello

Yes, ( https://c2n.me/4f4rOle.png )woocommerce developers(intentionally) have removed the ability to pay in different currencies. Please  read  this - https://currency-switcher.com/woocommerce-paypal-payments

 

#12