Sales Dates Not Working
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi- I've had this issue several times in the past as well. I primarily use this plugin to schedule sales several times a month. The last 2 months, when a sale is over (date ended) the sale still shows in the backend and the end date is not removed. See screenshot. Also, new sales do not register. I have to clear the start date in order for them to show up on the website. Can we please resolve this as it takes a huge amount of time to do everything twice.
Thank you,
Hello
I have accessed your site directly and tested this thoroughly. I created three test products with scheduled sale dates ending April 18th: two through the standard WooCommerce interface (TESTER 1 AND 2) and one through BEAR (TESTER 3).
All three have their end sale events correctly registered in WooCommerce Scheduled Actions and are set to fire on April 18th.
On April 18th please check all three test products and let us know the result:
If none of the three products have their sale cleared, the issue is with WooCommerce cron processing on your server and is not related to BEAR. In that case you will need to contact your hosting provider to ensure WP-Cron and Action Scheduler are running correctly.
If the first two products are cleared but the third one created with BEAR is not, then we have a BEAR-specific issue and we will investigate immediately.
Also I checked WooCommerce > Status > Scheduled Actions and confirmed that in all three cases the event wc_product_end_scheduled_sale was correctly created and is showing as pending, scheduled to fire on April 18th. This means the scheduling mechanism is working correctly for all three products regardless of how they were created.
Please report back on April 18th with what you find.