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Sale items don't show as on sale

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
adamrd(@adamrd)
8 Posts
Customers
October 20, 2023, 13:54

Hi,

I've set a storewide sale on my website and i've noticed that the FOX plugin for some reason stops the Sale price and Sale badge appearing. The sale price only seems to appear during checkout.

When we disable FOX everything works fine. Is there a setting we need to change to fix this?

Thanks

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 23, 2023, 09:22

Hello

Please drop me  exact  link to the  issue

Do you use third party plugins for discounts?

#2
adamrd(@adamrd)
8 PostsTopic Author
Customers
October 23, 2023, 10:27

How do i send a link privately?

We use a plugin called"Global Shop Discount for WooCommerce Pro" by WPFactory

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 23, 2023, 11:55

To add any  private  data - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

Read  this please - https://currency-switcher.com/woocs-labs

#4
adamrd(@adamrd)
8 PostsTopic Author
Customers
October 23, 2023, 12:01

That's great, thank you. I've added the details :-)

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 24, 2023, 09:51

Hello

I  did  a test - https://share.pluginus.net/video/v20231024105038.mp4 - everything seems to be working correctly

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

#6
adamrd(@adamrd)
8 PostsTopic Author
Customers
October 24, 2023, 10:05

Hi,

Thank you, i can see it works for some products. But when i am testing it doesn't show for all of them. For example the following URL shows the sale price as a regular price for me - https://woocommerce-799750-4008187.cloudwaysapps.com/product-category/tactical/frog-clip/

 

Also, all of the products in the following link show as regular price but shows the discounted price as the regular price when added to cart - https://woocommerce-799750-4008187.cloudwaysapps.com/product-category/tactical/tactical-collars/

 

I've attached a video link to the private data section

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 24, 2023, 12:11

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

#8
adamrd(@adamrd)
8 PostsTopic Author
Customers
October 24, 2023, 13:28

Hi, i've pasted the key

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 25, 2023, 11:42

Hello

Yes, I checked, these products do not actually have a discounted price. These discounts are set using a third party discount plugin

So this is an incompatibility with a third party plugin. Please  read  this -  https://currency-switcher.com/woocs-labs

#10