Reset button not working and mess up on multiple filters search
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from wivagroup on March 3, 2020, 15:06URGENT:
Dear customer support,
I have some big issues on product filters: RESET BUTTON doesn't work, and I see that multiple filters doesn't work correctly.
May you please check, using the access data in private area? Take note that site is live now. We are preparing a backup, but it's not ready yet.
Thanky you for your kind help
Wiva Group
URGENT:
Dear customer support,
I have some big issues on product filters: RESET BUTTON doesn't work, and I see that multiple filters doesn't work correctly.
May you please check, using the access data in private area? Take note that site is live now. We are preparing a backup, but it's not ready yet.
Thanky you for your kind help
Wiva Group
Quote from wivagroup on March 3, 2020, 17:27Hi, Just to add some further details: RESET button is named "pulisci i campi" at the bottom of filter list. May you please check?
Thank youWiva Group
Hi, Just to add some further details: RESET button is named"pulisci i campi" at the bottom of filter list. May you please check?
Thank you
Wiva Group
Quote from Pablo Borysenco on March 4, 2020, 13:21Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Update plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Update plugin to latest version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Quote from wivagroup on March 6, 2020, 16:51Hi, good afternoon. We created a CLONE Site, where it is possibile to test all the issues at your convenience.
you can do what you want, in private area you can find license code, and access to the clone site.
Woof filters is updated, both and woocommerce.
Issues are as follows:
- RESET button in filters: doesn't work
- Search shortcode in top menu: doesnt' work (try for example 41400120, an existing product)
Thank you for your help
Caterina - Wiva Group
Hi, good afternoon. We created a CLONE Site, where it is possibile to test all the issues at your convenience.
you can do what you want, in private area you can find license code, and access to the clone site.
Woof filters is updated, both and woocommerce.
Issues are as follows:
- RESET button in filters: doesn't work
- Search shortcode in top menu: doesnt' work (try for example 41400120, an existing product)
Thank you for your help
Caterina - Wiva Group
Quote from Pablo Borysenco on March 9, 2020, 13:36Hello Caterina
You use an old version of the plugin(2.2.2.1)! Please update it and do test.
If errors remain, write to me.
Hello Caterina
You use an old version of the plugin(2.2.2.1)! Please update it and do test.
If errors remain, write to me.
Quote from Pablo Borysenco on March 9, 2020, 13:38The latest version is - 2.3.0
The latest version is - 2.3.0
Quote from wivagroup on March 11, 2020, 13:05Good Morning, I can't find out where to download latest version. From my dashboard I can't see anything updating to download, neither from wordpress backoffice. Where can I find the latest version?
WiVa Group
Good Morning, I can't find out where to download latest version. From my dashboard I can't see anything updating to download, neither from wordpress backoffice. Where can I find the latest version?
WiVa Group
Quote from wivagroup on March 11, 2020, 13:38Hi; i downloaded the current version from ENVATO, because I can't find out where to download the 2.3 version here; on ENVATO there is the 2.2.3 still, not the 2.3!
Please help me to solve this issue
Hi; i downloaded the current version from ENVATO, because I can't find out where to download the 2.3 version here; on ENVATO there is the 2.2.3 still, not the 2.3!
Please help me to solve this issue
Quote from wivagroup on March 12, 2020, 12:59Hi, may you please answer? I must solve this...
WivaGroup
Hi, may you please answer? I must solve this...
WivaGroup
Quote from Pablo Borysenco on March 12, 2020, 13:02Hello
Yes you are right - 2.2.3 ( Sorry, I confused with my other plugin WOOCS )
So please install it
OR
use this article to update the plugin - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Hello
Yes you are right - 2.2.3 ( Sorry, I confused with my other plugin WOOCS )
So please install it
OR
use this article to update the plugin - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Quote from wivagroup on March 12, 2020, 16:30Hi, here I am. I did this procedure, and effectively updated the plugin on live site. The problem is that I think the license is single site, so I can't update the same plugin on test site! How can I solve this point? Please remember I only use the websitest not for live publication, but only for testing...
Have you some suggestions?
thank you
WivaGroup
Hi, here I am. I did this procedure, and effectively updated the plugin on live site. The problem is that I think the license is single site, so I can't update the same plugin on test site! How can I solve this point? Please remember I only use the websitest not for live publication, but only for testing...
Have you some suggestions?
thank you
WivaGroup
Quote from wivagroup on March 13, 2020, 09:52HI...may you please answer me? Thank you...
HI...may you please answer me? Thank you...
Quote from wivagroup on March 13, 2020, 10:26Hi, I updated the plugin, so all it's ok now, please check at https://www.websitest.it/wivatest2020/. Please help me in solving the various issues!
1- SEARCH BY SKU IN TOP MENU: doesn't work
2-CATEGORY TREE: doesn't show all the categories of the products: i.e., ACCESSORI, which should be under INDOOR.
3- CATEGORY TREE disappears after the first level: so that it's very difficult to navigate in categories by means of filters
4-RESET FILTER doesn't work: it doesn't clean all fields, but displays a random group of products, I really can't figure out it's behaviour.
Thank you for your kind help!
Wiva Group
Hi, I updated the plugin, so all it's ok now, please check at https://www.websitest.it/wivatest2020/. Please help me in solving the various issues!
1- SEARCH BY SKU IN TOP MENU: doesn't work
2-CATEGORY TREE: doesn't show all the categories of the products: i.e., ACCESSORI, which should be under INDOOR.
3- CATEGORY TREE disappears after the first level: so that it's very difficult to navigate in categories by means of filters
4-RESET FILTER doesn't work: it doesn't clean all fields, but displays a random group of products, I really can't figure out it's behaviour.
Thank you for your kind help!
Wiva Group
Quote from Pablo Borysenco on March 13, 2020, 13:06Hello
1 - my test - https://c2n.me/46qCiDA
2/3 - On the category page, the filter shows only child categories
This is a very logical behavior. On the category page, you can show ONLY products that belong to the category OR child category. It makes sense to show only child categories( of the current category ), because clicking on any other category will always give zero products )In another case this is not a filter - this menu
4 - I checked. Reset button works correctly. After reset, the plugin displays all products in the current category. To display products, the plugin uses a search template - this is always a list of products
Hello
1 - my test - https://c2n.me/46qCiDA
2/3 - On the category page, the filter shows only child categories
In another case this is not a filter - this menu
Quote from wivagroup on March 13, 2020, 15:00Please check my video as answer. There I hope I have better showed you all the issue I am encountering. RAPID FILTER from menu, for its own characteristic, should work WHEREVER in the website, and not only in products loop! It works only in products loop.
https://drive.google.com/file/d/1tFvz-fpzWS123U31KxoS4sjf1TJW65qG/view?usp=sharing
Thank you
Wiva Group
Please check my video as answer. There I hope I have better showed you all the issue I am encountering. RAPID FILTER from menu, for its own characteristic, should work WHEREVER in the website, and not only in products loop! It works only in products loop.
https://drive.google.com/file/d/1tFvz-fpzWS123U31KxoS4sjf1TJW65qG/view?usp=sharing
Thank you
Wiva Group
Quote from Pablo Borysenco on March 16, 2020, 14:10Hello
Taxonomies - https://c2n.me/46sRTcQ
RAPID FILTER from menu - This works correctly except for one thing: After searching the main page, the product should be displayed here - https://c2n.me/46sSlhm.jpg Please drop me FTP access I will check it
Hello
Taxonomies - https://c2n.me/46sRTcQ
RAPID FILTER from menu - This works correctly except for one thing: After searching the main page, the product should be displayed here - https://c2n.me/46sSlhm.jpg Please drop me FTP access I will check it
Quote from wivagroup on March 18, 2020, 00:39Hi, now categories are ok because I completely reset all the woocommerce products, categories, attributes from mySQL and made a fresh new import.
BUT PLEASE, it's not exactly what you say, regarding how rapid filter and empty fields (=pulisci i campi) button work.Please consider this new video, where I show exactly my problems.
Thank you for your patience and your kind help.
Wiva Group
https://drive.google.com/file/d/1YO6q_khd0BKSsjFyAi5qOYhCM6j4gG2p/view?usp=sharing
Hi, now categories are ok because I completely reset all the woocommerce products, categories, attributes from mySQL and made a fresh new import.
BUT PLEASE, it's not exactly what you say, regarding how rapid filter and empty fields (=pulisci i campi) button work.
Please consider this new video, where I show exactly my problems.
Thank you for your patience and your kind help.
Wiva Group
https://drive.google.com/file/d/1YO6q_khd0BKSsjFyAi5qOYhCM6j4gG2p/view?usp=sharing
Quote from Pablo Borysenco on March 18, 2020, 13:28Hello
- I understood you - https://c2n.me/46v9Y3N.png - Because the plugin filters products, it does not filter categories. (Try to disable ajax mode)
- Yes! But in this case you should be on the page of taxonomies. Example: https://demo.products-filter.com/product-category/clothing/ AND https://demo.products-filter.com/product-category/t-shirts/
Hello
- I understood you - https://c2n.me/46v9Y3N.png - Because the plugin filters products, it does not filter categories. (Try to disable ajax mode)
- Yes! But in this case you should be on the page of taxonomies. Example: https://demo.products-filter.com/product-category/clothing/ AND https://demo.products-filter.com/product-category/t-shirts/