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Reset button not working and mess up on multiple filters search

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

URGENT:

Dear customer support,

I have some big issues on product filters: RESET BUTTON doesn't work, and I see that multiple filters doesn't work correctly.

May you please check, using the access data in private area? Take note that site is live now. We are preparing a backup, but it's not ready yet.

Thanky you for your kind help

Wiva Group

Hi, Just to add some further details: RESET button is named"pulisci i campi" at the bottom of filter list. May you please check?
Thank you

Wiva Group

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Update  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

Hi, good afternoon. We created a CLONE Site, where it is possibile to test all the issues at your convenience.

you can do what you want, in private area you can find license code, and access to the clone site.

Woof filters is updated, both and woocommerce.

Issues are as follows:

  • RESET button in filters: doesn't work
  • Search shortcode in top menu: doesnt' work (try for example 41400120, an existing product)

Thank you for your help

Caterina - Wiva Group

Hello Caterina

You  use  an old  version  of  the  plugin(2.2.2.1)! Please  update  it and  do test.

If errors remain, write to me.

The latest  version  is - 2.3.0

Good Morning, I can't find out where to download latest version. From my dashboard I can't see anything updating to download, neither from wordpress backoffice. Where can I find the latest version?
WiVa Group

Hi; i downloaded the current version from ENVATO, because I can't find out where to download the 2.3 version here; on ENVATO there is the 2.2.3 still, not the 2.3!

Please help me to solve this issue

 

Hi, may you please answer? I must solve this...

WivaGroup

Hello

Yes  you are  right -  2.2.3 ( Sorry, I confused with my other plugin WOOCS )

So  please  install  it

OR

use this article  to update  the  plugin - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

 

Hi, here I am. I did this procedure, and effectively updated the plugin on live site. The problem is that I think the license is single site, so I can't update the same plugin on test site! How can I solve this point? Please remember I only use the websitest not for live publication, but only for testing...

Have you some suggestions?
thank you
WivaGroup

HI...may you please answer me? Thank you...

Hi, I updated the plugin, so all it's ok now, please check at https://www.websitest.it/wivatest2020/. Please help me in solving the various issues!

1- SEARCH BY SKU IN TOP MENU: doesn't work

2-CATEGORY TREE: doesn't show all the categories of the products: i.e., ACCESSORI, which should be under INDOOR.

3- CATEGORY TREE disappears after the first level: so that it's very difficult to navigate in categories by means of filters

4-RESET FILTER doesn't work: it doesn't clean all fields, but displays a random group of products, I really can't figure out it's behaviour.

Thank you for your kind help!
Wiva Group

 

Hello

1 - my  test - https://c2n.me/46qCiDA

2/3 - On the category page, the filter shows only child categories

 This is a very logical behavior. On the category page, you can show ONLY products that belong to the category OR child category. It makes sense to show only child categories( of the current category ), because clicking on any other category will always give zero products   )

In another case this is not a filter - this menu

4 -  I checked. Reset button works correctly.  After reset, the plugin displays all products in the current category.  To display products, the plugin uses a search template - this is always a list of products

Please check my video as answer. There I hope I have better showed you all the  issue I am encountering. RAPID FILTER from menu, for its own characteristic, should work WHEREVER in the website, and not only in products loop! It works only in products loop.

https://drive.google.com/file/d/1tFvz-fpzWS123U31KxoS4sjf1TJW65qG/view?usp=sharing

Thank you

Wiva Group

Hello

Taxonomies  - https://c2n.me/46sRTcQ

RAPID FILTER from menu - This works correctly except for one thing: After searching the main page, the product should be displayed here - https://c2n.me/46sSlhm.jpg  Please  drop  me  FTP access  I will  check  it

 

Hi, now categories are ok because I completely reset all the woocommerce products, categories, attributes from mySQL and made a fresh new import.
BUT PLEASE, it's not exactly what you say, regarding how rapid filter and empty fields (=pulisci i campi) button work.

Please consider this new video, where I show exactly my problems.

Thank you for your patience and your kind help.

Wiva Group

https://drive.google.com/file/d/1YO6q_khd0BKSsjFyAi5qOYhCM6j4gG2p/view?usp=sharing

Hello

  1. I understood you - https://c2n.me/46v9Y3N.png - Because the plugin filters products, it does not filter categories.  (Try  to  disable ajax  mode)
  2.  Yes!  But in this case you should be on the page of taxonomies. Example:  https://demo.products-filter.com/product-category/clothing/   AND  https://demo.products-filter.com/product-category/t-shirts/