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Refunds are in default currency not checked-out currency

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Simon(@simon-9)
25 Posts
Customers
November 14, 2024, 16:17

Hi team!

On our WooCommerce store, GBP is our default currency, and users can also switch to buy in Euros using Fox Currency Switcher.

This works great, however when we try to refund a EURO order, it refunds the same value but in GBP - so for example, an order of 350 EURO  is refunding 350 GBP.

Please can you advise how we fix this?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 15, 2024, 11:05

Hello

Does this happen with all payment systems?

#2
Simon(@simon-9)
25 PostsTopic Author
Customers
November 15, 2024, 13:54

Hi, yes it happens with all payment systems.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 18, 2024, 10:34

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#4
Simon(@simon-9)
25 PostsTopic Author
Customers
November 18, 2024, 14:13

Hi Pablo, license key is now pasted and plugin is up to date.

#5
Simon(@simon-9)
25 PostsTopic Author
Customers
November 18, 2024, 14:15

Just to advise - we have found that the refunds actually refund the correct amount - they just show on the"Refund" button in the wrong currency. So the issue isn't as bad as we thought, it's just a bit misleading.

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 19, 2024, 10:19

Hello

ok!  https://c2n.me/4lQhpFr.png - Yes, I checked and it looks like the currency is indicated incorrectly only at the time of the refund, then the order shows the correct currency

I will pass this on to the developers, they will fix it in the new version of the plugin.

#7