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Refund for WOOF plugin required

(new from 01-07-2019)
If you not got email within 24 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here.
The support doesn work on saturdays and sundays, so some Friday requests can be answered on Monday.
We purchased this plugin with the assurance from one of your colleagues that it would deliver a search and filter function we required.
Once purchasing the plugin and testing it, it came to our attention that custom coding would be required.
We were not informed that when I was checking this functionality with your colleague.
Having said this, please could we have a refund for this plugin please?
Kind regards,

Hello Sadie

Please  drop  me  exact  link where  my colleague told you to buy this plugin