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Refund for WOOF plugin required

(new from 01-07-2019)
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Hi,
We purchased this plugin with the assurance from one of your colleagues that it would deliver a search and filter function we required.
Once purchasing the plugin and testing it, it came to our attention that custom coding would be required.
We were not informed that when I was checking this functionality with your colleague.
Having said this, please could we have a refund for this plugin please?
Kind regards,
Sadie

Hello Sadie

Please  drop  me  exact  link where  my colleague told you to buy this plugin