Rates not Updating
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi,
We have just purchased your plugin, and we are facing some issues as below:
- Currency rates are not updated automatically and even after a click on Update all rates: https://prnt.sc/rfpb4t
- Admin panel looks very messy, things are overriding on each other: https://prnt.sc/rfpb4t
- Flags are not displayed on frontend: https://prnt.sc/rfpbpj
- Rates are not converting properly on the frontend. There is an amount mismatch.
Waiting for your earliest response.
Thank you.
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
https://c2n.me/46qzxRU.png - There are no such currencies. Please use correct currency codes - https://en.wikipedia.org/wiki/ISO_4217#Active_codes
Read this - https://currency-switcher.com/i-cant-add-flags-what-to-do/ AND https://currency-switcher.com/currency-recounts-wrong-double-zero-and-others/
Hi,
Shared License key as per this screenshot.
URL: https://www.rayajewels.com/dev/
Let me know if you need any other help.
Hello,
Waiting for your earliest response.
- Currency rates are not updated automatically and even after a click on Update all rates: https://prnt.sc/rfpb4t
- Admin panel looks very messy, things are overriding on each other: https://prnt.sc/rfpb4t
- Flags are not displayed on frontend: https://prnt.sc/rfpbpj
- Rates are not converting properly on the frontend. There is an amount mismatch.
Let us know if you need any other details from our side.
Please reply on priority.
Hi,
Admin access credentials are given in Private Data, please check.
Please faster the process.
Hello
If you want to speed up the process, read my messages
Please use correct currency codes - https://c2n.me/46tQpUE.png read this - http://en.wikipedia.org/wiki/ISO_4217#Active_codes
Admin panel looks very messy - We will fix this in the next version.
https://c2n.me/46tQOnf.jpg - This switcher is not part of my plugin. Contact the author of that third-party functional to find out why flags are not displayed. An example of how our switcher works - https://c2n.me/46tRgxA
Conversion test - https://c2n.me/46tSe5w
Hi,
Currency codes corrected as per the given link, please check and confirm.
I tried to test currency conversion but there is still a difference in conversion.
Please check this screenshot for Backend settings: https://prnt.sc/rhpfqu
Please check this screenshot for Frontend conversion rate: https://prnt.sc/rhpija
Product used for the above testing is: https://www.rayajewels.com/dev/product/uptown-lariat-necklace
Waiting for the earliest response.
Thank you.
Ok.
I just want to confirm rates will be updated automatically, right?
Hello
Yes! I checked, now the settings are correct, and rates should be updated every hour
Ok, thank you.
Hello
Welcome;)