Product Variations Can No Longer Be Selected
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Support notice: Our support team will be on vacation from August 8 to September 3, so response times may be delayed and replies may be irregular.
Hi,
I installed and used this plugin today to update all my product prices.
I sell nursery wall art and most of my prints have variations of different sizes. I just tested the website to make sure it's all ok, and although the variations are still there and I can choose one, I now get an error message"Please select some product options before adding this product to your cart."
For example, if I choose an 8x10" print from the dropdown list, it no longer shows the cost of that size, just the price range : $26.95-$40.95. This is across the board for my products with variations.
I have not made any other changes other than updated the price for each variation.
My website is: https://kangarookidsdesigns.com.au
Could you urgently help me as customers can no longer purchase.
Many thanks,
Dori
I just added a new product with variations, and the same problem is occurring. Is there a compatibility issue with woocommerce?
Thanks.
Dori
Hello Dori
I just tried to replicate your scenario, but the variations don't work. This can't happen because if the price is affected, it's a completely different table, it's metadata. I think it's a desynchronization with the database, do please next:
1. Go to WooCommerce → Status → Tools
2. Find"Clear transients" - click"Clear"
3. Find"Regenerate product lookup tables" - click"Regenerate"
4. Find"Regenerate product attributes lookup table" - click"Regenerate"
Please check:
1. Do you have any caching plugin active?
Especially with object caching (Redis/Memcached)?
- Please temporarily disable ALL caching plugins
- Clear browser cache
- Test again
2. Other plugins recently activated/updated?
Quick diagnostic:
- Go to one affected product → Edit
- Click Variations tab → Expand all
- Are the variations there with correct prices?
- Are they set to"Enabled"?
If variations look correct in admin but don't work on frontend, this is 100% a caching or theme/plugin conflict issue, not related to BEAR.
Emergency fix to test:
1. Deactivate all caching plugins
2. Switch to Storefront theme temporarily
3. Test - does it work?
If yes → it's your cache/theme
If no → send me admin access (private area of the ticket) and I'll check directly
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png
