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This support system is for all types of the plugins as for premium versions, so for free ones! If you have premium version do not forget in the private data of the request (!!not in the text of the support request!!) after its publishing insert purchase code please (see blue-green button on the right side) and press Save button.
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Where paste the license key? Where is -this topic private data?

Hello

Paste your license key here - https://share.stackovergo.com/image/i20210618130558.png -> https://share.stackovergo.com/image/i20210618130614.png and  wp-admin access - https://share.stackovergo.com/image/i20210618130637.png

Nothing changed.

Your plugin is not working I do not have time to read the forums and watch your videos. I have not used it and want to get a full refund.
Purchase Date: 2021-06-10 21:26:16 UTC

 

 

 

 

Hello

To use the plugin you should read the documentation. Otherwise, you will not be able to configure the plugin correctly.

I have not used it and want to get a full refund. - If you cannot read the documentation to use the plugin, this is not a reason for the  refund.

Your plugin is not working - OK! If you are sure that you did everything right and the plugin doesn’t work - Please  drop me wp-admin access ( https://share.stackovergo.com/image/i20210618130558.png ->https://share.stackovergo.com/image/i20210618130637.png ) - And if my plug really doesn't work I'll give you the refund

I spent more time on your plugin than all other plugins combined. I have contacted envatomarket if it does not help I will contact my bank.

Hello

I spent more time on your plugin than all other plugins combined - Unfortunately, this is also not a reason for  the  refund. Envato has clear conditions for receiving the refund. And when you bought this plugin you agreed to these terms.

 

Usually if I buy something I have the right to return the product if I don't like it, this rule does not apply only when you make a deal with a russian scammer. I contacted the bank if it does not help, I will invent something.

Hello

yes of course it's your right

if I buy something I have the right to return the product - But this does not work for digital products sold on envato.

I am acting according to the rules. As I wrote above, I will gladly give you the refund if my plugin has errors that cannot be fixed.

And these rules are invented for such cases:

(I'm sure you are not like that) But many scammers buy a product and immediately ask for a refund (they cannot provide an adequate reason)  to get money and a paid product