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š Holiday Notice - Support Vacation š
ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.
Important information:
- ā No ticket responses from December 28 to January 6
- ā Support will resume on January 7, 2026
- š You can still submit tickets during vacation - they will be queued and answered starting January 7
- ā ļø Urgent technical issues: Please check our documentation and codex first
š Season's Greetings! š
We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! š
We wish you:
- š Successful online stores
- š° Growing sales
- š Happy customers
- šÆ Achieved goals in 2026
Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.
Rest, recharge, and see you in 2026!
Best regards,
PluginUs.Net Team
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Where paste the license key? Where is -this topic private data?
Hello
Paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png andĀ wp-admin access - https://share.pluginus.net/image/i20210618130637.png
Nothing changed.
Your plugin is not working I do not have time to read the forums and watch your videos. I have not used it and want to get a full refund.
Purchase Date: 2021-06-10 21:26:16 UTC
Hello
To use the plugin you should read the documentation. Otherwise, you will not be able to configure the plugin correctly.
I have not used it and want to get a full refund. - If you cannot read the documentation to use the plugin, this is not a reason for theĀ refund.
Your plugin is not working - OK! If you are sure that you did everything right and the plugin doesnāt work - PleaseĀ drop me wp-admin access ( https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png ) - And if my plug really doesn't work I'll give you the refund
I spent more time on your plugin than all other plugins combined. I have contacted envatomarket if it does not help I will contact my bank.
Hello
I spent more time on your plugin than all other plugins combined - Unfortunately, this is also not a reason forĀ theĀ refund. Envato has clear conditions for receiving the refund. And when you bought this plugin you agreed to these terms.
Usually if I buy something I have the right to return the product if I don't like it, this rule does not apply only when you make a deal with a russian scammer. I contacted the bank if it does not help, I will invent something.
Hello
yes of course it's your right
if I buy something I have the right to return the product - But this does not work for digital products sold on envato.
I am acting according to the rules. As I wrote above, I will gladly give you the refund if my plugin has errors that cannot be fixed.
And these rules are invented for such cases:
(I'm sure you are not like that) But many scammers buy a product and immediately ask for a refund (they cannot provide an adequate reason)Ā to get money and a paid product