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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
cvc2(@cvc2)
4 Posts
Customers
June 20, 2021, 23:35

Where paste the license key? Where is -this topic private data?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 21, 2021, 10:02

Hello

Paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png

#2
cvc2(@cvc2)
4 PostsTopic Author
Customers
June 27, 2021, 15:57

Nothing changed.

Your plugin is not working I do not have time to read the forums and watch your videos. I have not used it and want to get a full refund.
Purchase Date: 2021-06-10 21:26:16 UTC

 

 

 

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 28, 2021, 10:32

Hello

To use the plugin you should read the documentation. Otherwise, you will not be able to configure the plugin correctly.

I have not used it and want to get a full refund. - If you cannot read the documentation to use the plugin, this is not a reason for the  refund.

Your plugin is not working - OK! If you are sure that you did everything right and the plugin doesn’t work - Please  drop me wp-admin access ( https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png ) - And if my plug really doesn't work I'll give you the refund

#4
cvc2(@cvc2)
4 PostsTopic Author
Customers
July 1, 2021, 17:27

I spent more time on your plugin than all other plugins combined. I have contacted envatomarket if it does not help I will contact my bank.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 2, 2021, 10:34

Hello

I spent more time on your plugin than all other plugins combined - Unfortunately, this is also not a reason for  the  refund. Envato has clear conditions for receiving the refund. And when you bought this plugin you agreed to these terms.

 

#6
cvc2(@cvc2)
4 PostsTopic Author
Customers
July 5, 2021, 19:14

Usually if I buy something I have the right to return the product if I don't like it, this rule does not apply only when you make a deal with a russian scammer. I contacted the bank if it does not help, I will invent something.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 6, 2021, 09:46

Hello

yes of course it's your right

if I buy something I have the right to return the product - But this does not work for digital products sold on envato.

I am acting according to the rules. As I wrote above, I will gladly give you the refund if my plugin has errors that cannot be fixed.

And these rules are invented for such cases:

(I'm sure you are not like that) But many scammers buy a product and immediately ask for a refund (they cannot provide an adequate reason)  to get money and a paid product

 

#8