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Product not filtering known terms

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
smartin(@smartin)
3 Posts
Customers
October 19, 2020, 20:24

I have the free version of this plugin.  Although I see 12 items with a specific attribute term,  when I try to filter for this attribute, no results render.

Please advise.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 20, 2020, 10:56

Hello

Please  drop  me  exact  link to  the  issue

#2
smartin(@smartin)
3 PostsTopic Author
Customers
October 22, 2020, 16:16

Hi there:

https://jk.summithosting.net/product-category/bridal/engagement/

When searching for METAL 2 item"Rose Gold", only 2 items result.  I show 30 items tagged with this attribute term in my METAL 2: Rose Gold attribute.

My developer states the following:

"This plugin is interfering with the pagination on the product archive page."  Temp admin access can be given upon request.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 23, 2020, 12:31

Hello

Please  disable "Turbo  mode" and  do  a test

Please drop  me  a  link to the page with  the  filter. Your  link  -https://c2n.me/49y4WEO.png

#4
smartin(@smartin)
3 PostsTopic Author
Customers
October 23, 2020, 17:18

Hi there,

Unfortunately, this does not fix the issue.

https://jk.summithosting.net/product-category/collections/heritage-collection/

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 26, 2020, 12:37

Hello

my filter is not on this page.

It looks like the plugin is disabled

#6