Product filter not applying (UI works, but no results update)
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
I’m experiencing an issue with the product filter on our WooCommerce store.
The filter UI itself works — I can select options (checkboxes, attributes, etc.), but the filtering is not applied. The product list does not change at all after selecting any filter.
This happens across the entire site, not just on category pages.
Details:
- Website: https://crystalexcz.com/eshop/
- Theme: Bricks Builder
- Filtering does not update products (no reload, no AJAX response)
What I’ve noticed:
- Filter selections are clickable and appear active
- No visible change in product listing
- It feels like AJAX is not triggering or is blocked
Could you please help identify what might be causing the filter to not apply?
Thank you.
Hello
I just tried this link https://crystalexcz.com/en/e-shop/swoof/decoration-engraving/product-category-beer-glass/ - doesn work in redirect mode also, what can be:
- non compatibility with bricks theme, but it can be fixed by https://products-filter.com/make-page-builders-and-custom-template-filterable/
- agressive caching, try to deactivate all kinds and try
- problems with routing, for tests deactivate SEO links in HUSKY options and try basic GET filter links
For further support place please actual purchase code of the plugin into the private area of this ticket:
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png
Hello,
thank you for your help.
Disabling the SEO links option in HUSKY settings solved the issue — the filtering is now working correctly.
Really appreciate your guidance on this.
Thank you again!
Hello
Glad it is working now. The root cause is most likely a conflict between Bricks Builder routing and HUSKY SEO filter links. Bricks handles URL templates in its own way, and the pretty filter URLs can interfere with that.
You are Welcome!