Problem with subscription
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
I've just bought the plugin and seems there is a problem here.
I sell subscription with a setup fee. The subscription convert and make the good change, but not the setup fee. This is an important feature for me as that makes the plugin no working for my business here. Can you please assist? Thank you
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Read this please - https://currency-switcher.com/woocs-labs/
Hello back I put my licence key.
There is some bugs on your script with my actual configurations. There is two of them I would like to resolve with your help.
My setup fees make a trouble. First, the sentence for the setup fee seems sometimes to be double.
You will also see that the setup fee will remain 20 whatever currency you choose. This is also present on the widget on the bottom of all my pages.
I may think this coming from my other plugin transposh. Can you help with this please or kindly offer me a refund?
My website: https://www.musicdiffusion.com
Hello
Add this code and clear all cache:
.price .subscription-details:nth-child(2) {
display: none;
}
If no luck - make a new request to adapt a third-party plugin\
Can you help with this please or kindly offer me a refund? - Unfortunately incompatibility with a third party plugin is not a reason for the refund
No change here:
Also, since I've installed the plugin, seems that Google Analytics don't take in count new order...
Sorry but can you help or if this bugs remain then I won't use your plugin and a refund should be accepted. Here is not about a third party plug-in. It's yours that should work with my wordpress configuration. WooCommerce subscription is part of WooCommerce as analytics....
Thank you
Hello
WooCommerce subscription is part of WooCommerce - No, this is a third party plugin.
Please read my messages - https://c2n.me/48O4C06.png AND https://c2n.me/48O4oL6.png
So you can create new adaptation request and add wp-admin+FTP access to your test site - I will add this to the adaptation queue
Sorry, but this is not acceptable.
Their is a lot of bugs that I even not mentioned, like this one in the capture 1 (the info icon doesn't work as expected and not showing every conversion). The currency doesn't switch my subscription fee which we talked about previously (where you telling its cause of a third party plugin, which is not, as subscription is a plugin from Woocommerce!). And at the end, in the woocommerce itself it makes bug my reports that doesn't take in count the new currencies like the capture 2 (And here we are talking about WOOCOMMERCE plugin!!) so you understand here that it doesn't fit my business and that I will have to take another plugin.
A refund should be accepted then. If your plugin is just for basic wordpress with defaut theme and defaut plugins, it is not presented like this and doesn't fit my business! And I wouldn't like to make a dispute to Envato.
Thank you to make the necessary, or to help me with this to make your plugin running like expected. You surely understand that if I bought you this plugin, It is not to pass my time to create different support tickets!
Hello
(where you telling its cause of a third party plugin, which is not, as subscription is a plugin from Woocommerce! - ??? if the plugin is sold on the woocommerce platform, it does not mean that they have one author! This is the same platform as envato where many developers offer their plugins. This is a third-party plugin if you disagree with me, open a dispute on Envato - I think it will be fair
the info icon doesn't work as expected and not showing every conversion - This is a CSS conflict with the current theme. Any tooltip here will have the same error!
in the woocommerce itself it makes bug my reports that doesn't take in count the new currencies - Read this please - https://currency-switcher.com/adapt-woocommerce-reports-date-currency-switcher/ - This will be enabled by default in the new version of the plugin.
Unfortunately, we cannot be responsible for third-party code
Hello Pablo.
I have still not find any solution concerning on this major issue that I already presented you here some months ago.
Please could you finally help us to solve this out?
This is concerning the website musicdiffusion.com
On our footer and product page we have the sentence concerning subscription doubling as you can see here:
On cart we have once the good amount and on the other column 0.
And finally in the checkout 0 instead of the right amount.
We did everything you requested previously but never could have made this work! Please help us. Do you have any suggestions? thank you.
Hello
Please read my messages - https://c2n.me/4aZ8WKO.png AND https://c2n.me/4aZ8YY6.png
As I wrote before. You can provide FTP+wp-admin access to your test site/ I will add this plugin to the adaptation queue.
But keep in mind, the code in the article works well for other users.
Renew your support
Hello I read your previous messages and added the relative codes requested.
Still got the issue.
I would be nice from you to assist without the renew support as this issue is for the day one and that my support just ended 1 or two day ago.. Just can't fight everyday to get this working.
How can I go under adaption queue? As I have no test website just the live one, I would like to get a support by chat directly if I may so we can handle the thing in the same time please, and be aware of your changes.
Thank you in advance,
Hello
LABS - it's not part of the support. any user can make the request for adaptation and it does not depend on the plugin version and support period. It's just our offer. Let me remind you that the adaptation of third-party plugins is not included in the support
As I have no test website just the live one - I highly recommend doing this. This is very useful not only for adaptation. In any case, our developer can work on your live site, but in this case we will not be responsible for your business. During adaptation, there may be short site malfunctions and display of debug info.
You can create the test site - https://wordpress.org/plugins/duplicator/