Quote from Pablo Borysenco on July 30, 2025, 11:01

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and drop me exact link to the issue

Read this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me

Check option -  https://share.pluginus.net/image/i20250730120057.png

Quote from Asif on July 30, 2025, 11:37

I have sent. Thank you for  quick response

Quote from Pablo Borysenco on July 30, 2025, 12:17

Please renew your support

Use the recommendations I gave in the previous message.

Check this option  - https://share.pluginus.net/image/i20250730131707.png

 

Quote from Asif on July 30, 2025, 13:00

Before contacting you have read all your docs and help support and did all sorts of changes as guided by you. The plugin was working correctly but sometimes it begin to behave abnormally. Asking to renew support each and every time not why we have bought this. If that is the case than better is to a quality plugin than making this work as it is not a reliable solution. In fact, it seems it is made to behave abruptly so you can change for support time to time.

Better is move on and find a reliable solution.

 

 

 

Quote from admin on July 30, 2025, 14:05

@asif-2

Hi,
Sudden crashes can typically only happen if you're actively experimenting with the software. If the site's scripts remain untouched and hosting settings stay the same, there shouldn’t be any issues.

"Asking to renew support every time"
Actually, you only renewed support once in 2023. As per Envato’s rules, support is valid for 6 months. You purchased the plugin in 2022 and have been using it since then — thank you for that!

"Move on"
I noticed you've received helpful support in the past. You're free to move on, of course — but what are you really gaining? Most alternatives run on monthly or yearly subscription models, while here you only pay for support when needed.

So it comes down to this: Do you want to solve the issue and move forward — or are you simply looking to switch without resolving it?

Quote from Asif on July 30, 2025, 14:24

I have bought 2 licenses of your plugin and bought but didn't used properly even 1. As I have said you clearly what the steps I have took to solve the problem on my own I am not asking support without making any effort beforehand.

You are not providing any customization solution that will take time. You have developed it, you are well versed with it and already know solution of all these problems. If it took me hours to diagnose the problem it'll take you hardly 5 minutes.

I think you should provide support once in a while when things go unexpectedly wrong with the product before asking to renew support.

Quote from Pablo Borysenco on July 30, 2025, 16:43

Hello @asif-2

I checked your site and settings and that's why I wrote this

1)  Before contacting you have read all your docs and help support  - Your text -  Cleared browser cache and then checked the site in different browser and in incognito mode.  - Please  read  docs -  https://share.pluginus.net/image/i20250730170100.png  -  https://share.pluginus.net/image/i20250730170150.png  - If you test the site on any PC that is connected to the same network, not to mention in incognito mode, it will always be the same IP and therefore the test result for the problem will not be objective.  And that's why I decided that you didn't read this important article.

2) did all sorts of changes as guided by you.  -  I asked you to turn on this setting and you didn't.  - https://share.pluginus.net/image/i20250730170502.png  - When I checked your site you did not follow my recommendation.  And that's why I asked you to follow my recommendations again because if you don't do it there is no point in your support request.

3) Asking to renew support each and every time not why we have bought this.  -  And I think you couldn’t help but notice that despite the fact that you don’t renew support, you always receive it! - In fact, it seems it is made to behave abruptly so you can change for support time to time.  - There is no point in this because you don't pay for support anyway and we always help you for free

4) The plugin was working correctly but sometimes it begin to behave abnormally.  - WordPress is a large ecosystem and we cannot be responsible for compatibility with all plugins and possible settings. If the plugin worked well and then stopped, most likely the reason was some change on your site

 I am not using any cache plugin.  - perhaps you have caching enabled on the server side

By paying $30 - $40 for a plugin, you are not buying a developer for life. You are buying the opportunity to use a licensed product on one site. And when you buy a license, you receive temporary support so that you can integrate this product into your business. And if you experiment with settings and try different plugins that can lead to failures in the operation of your site, this does not mean that we are obliged to fix it all the time for free (although we do this).

I gave clear instructions what settings you need to change. Please follow these recommendations and do a test. And if this does not help, I will check your site with the new settings.

 

 

Quote from Asif on July 31, 2025, 11:57

1.All screenshot links you have provided are blank, there is nothing.
2.I am using different browser and changing IP by through VPN.
3.[woocs_geo_hello] is detecting location with 95% accurancy and it failed sometimes.
4.Plugin is not working accurately even when country is detected correctly as displayed by [woocs_geo_hello] .
5.I have followed your reccomendation, made changes, change IP address though VPN, clear cache sometimes it works correctly but not always.

There is one problem that is happening always regardless what settings I do— Currency on the cart page is showign USD only, which is the home/basic/store currency of the site. I have added the code you have provided in the forums (https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me), none of those are working. It is always displays price in the cart in USD and this is the biggest problem as I do not want to display currency switcher widget to customer to change the currency.

Finally, currency on the checkout page must get changed automatically as per shipping country which is not happening currently. For exmaple, on checkout page if prices are in USD and if I change country from USA to United Kingdom, then currency should prices should get changed to GBP. Chaging theme does have any impact.

I am not using any cache plugin, not server side caching but only cloudflare CDN. There are very few plugin which also does not interact with prices.

Quote from Pablo Borysenco on July 31, 2025, 13:10

All screenshot links you have provided are blank, there is nothing - Just remove those characters at the end of the URL -  https://share.pluginus.net/image/i20250731140124.png

.I am using different browser and changing IP by through VPN.  - Which VPN? Many services (especially free ones) can't provide the necessary data for testing. There is a link in the documentation where you can do the test.  Or you can test it here - https://locasnap.com/

.Plugin is not working accurately even when country is detected correctly as displayed by [woocs_geo_hello] .  - Maybe because your tests are not objective.

Finally, currency on the checkout page must get changed automatically as per shipping country which is not happening currently  - Our plugin does not have such a feature.  Did you add custom code?

I also see that you did not follow this recommendation. - https://share.pluginus.net/image/i20250730131707.png

Anyway, I did the test and it shows me the correct currency on the cart page

Quote from Asif on July 31, 2025, 13:41

I am using Keepsolid VPN and it is paid subscription.

I have followed all your recommendations, my friend, including this one https://share.pluginus.net/image/i20250730131707.png but this setting wasn't changing anything hence I have switched it on. Currently I have turned this off.

Currnecies are correctly being shown on home page when I use this https://www.locabrowser.com/.

Can you guide how I can verify prices is in the same currency which is visible on the product/home/category page ? As to be they are reverted to USD as soon as products are added in the cart and then store currency changes to USD.

 

Quote from Pablo Borysenco on August 1, 2025, 11:11

Hello

Can  you  drop me wp-admin+ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

Are you using any custom code to change currencies?

Quote from Asif on August 1, 2025, 13:42

Hello,

 

When I change location in VPN, clear cache and refresh page, it is showing currencies correctly but as soon as we add product in the cart, we are seeing price in USD(store/basic currency only) from cart page when we get back to any other page price is being showin in USD only.

This is something that is happening always no matter what.

I do not have FTP access hence I gave you admin access only. This link will be valid for 3 hours. Please check if you could solve this. Thank you!

Quote from Asif on August 4, 2025, 06:28

You have asked me access link which I have provided and I am waiting since 3 days for your reply. You have replied others but not mine, it is okay if you don't wanna do anything but wasting time is highly discouraged.

If you can't solve the problem, inform me clearly so I can find a workaround for the problem. Asking for access and than doing nothing is not acceptable.

Quote from Asif on August 4, 2025, 08:02

Hello,

The problem have been solved. Thank  you very much for all the previous responses. I Overexaggerated.

Quote from Pablo Borysenco on August 4, 2025, 10:18

Hello

ok! Great!

I have provided and I am waiting since 3 days for your reply.  - https://share.pluginus.net/image/i20250804111631.png