Quote from Pablo Borysenco on November 28, 2022, 10:56

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png - I will  check  it

Quote from axyb425 on November 28, 2022, 14:36

Hello,

We find another problem, can you check that too when you access to the site please ?
The currency in the cart, after an add to cart, is the default currency and not the same currency from the single product page.
For this test you need to clear cache and directly go to any product page in any language & currency different from the default language (I test with EUR, italy) and go to a product page direct link, and, add the product to the cart then consider the difference between the currency in the cart who will be £ and the currency on the product page who will be the good currency.

Step for the bug:
1 / Go (direct link visit to a product in private mode or clear cache) to any product page in other language different from United Kingdom, british, £ (the default language & currency).
2 / Add the product to cart.
3 / see the difference between the currency in the cart (£) and the product page currency.

We are creating the staging right now and we will update in 10 min with the access.

Quote from Pablo Borysenco on November 29, 2022, 11:10

Hello

Please  add  FTP access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

Can  I disable a theme  to  test?

 

 

Quote from axyb425 on November 29, 2022, 13:34

Hi,

Please kindly can you remove the video link, we need to be very private about our content and site, if you need to send us report, screenshot about the site please mp us or put the link in the private data pop up then it's a good idea

Our test is different, you have to clear cache, we send you a video in mp

edit: there is no mp so we send you a email with the contact form, subject is "axyb425 test" , // after we add the link too in the private data pop up here it's more simple

FTP added,

Yes this is a staging created for your tests you can disable the theme if you want

 

Quote from Pablo Borysenco on November 30, 2022, 18:22

Hello

yes it is incompatible with the current theme

It looks like the theme interferes with the formation of the price template and this causes such an error

about the cart page -  Please  disable  this  plugin - https://share.pluginus.net/image/i20221130161925.png - and do a test

 

 

Quote from axyb425 on December 1, 2022, 02:20

Hello, we will contact the theme developper and stay you informed about the sale price (bug 1).

New Bug 3 :

• We found a new bug the price min and price max are not correct on the single product page and product archive too (we do a video who show only product page, but check the product archive and you'll see the same price min and price max not correct).
• We did a video again, we added it to the private data so you can see and understand, check "new # Bug 3" at the end of private data pop up

 

It seems there is a lot of problem with WOOCS we will maybe ask a refund, we will just see if all of this bug can be fixed fast or not, but if not we will ask a refund, we just wait a lot of time , still ok for now.

Bug 2 : cart currency : For the Breeze plugin it's a cache plugin, and we enabled the cache option in WOOCS so it need to work, we never had any issue with the WPML Multilingual & multicurrency plugin for the cart currency, and now with WOOCS we have that bug, we need to use breeze for website speed, can you make this plugin compatible with breeze ?

Thanks

Quote from Pablo Borysenco on December 1, 2022, 11:33

Hello

 is a lot of problem with WOOCS  - I disagree. I see a lot of issues with third party plugins.

"New Bug 3"  - I added a video with my tests to private data.

Bug 2 - we need to use breeze for website speed - Can you try other caching plugins?

Quote from axyb425 on December 1, 2022, 20:41

Hi,

We used WCML a lot of time and have not such issues, but we stop using WCML because it's not compatible with Wordpress 6.1, we have big performance issue and crash with this plugin so we turn to WOOCS because we are curious but it seems to have a lot of problem with WOOCS that we don't have before. Has we said we try to work with you now to make it fully compatible with every plugin a woocommerce store can use; but if it become too complicated we will not be able to continue like that. Actually it seems that most of problem is because the theme developper doesn't integrate WOOCS in their template, but why WOOCS need a such particular integration ?

We found a new bug, check Bug 4, wc checkout doesn't show the checkout with WOOCS (on the live site only). We added information in the private data popup "new Bug 4"

And a new one, check Bug 5, fatal error when disabling WOOCS, the error log seems to be a problem coming with theme template, can you check please ? It happen on the staging too. We added information in the private data popup "new Bug 5"

Bug 3 and Bug 1 theme developper is going to fix that,we updated them in the privat edata popup

Still problematic : Bug 2 :

Breeze is integrated with cloudways solution so we will not use any other plugin, and has we said we enabled the cache option in WOOCS settings so it should work when using a cache plugin like breeze, wp rocket, or any else.

Quote from axyb425 on December 1, 2022, 20:58

Bug 2 we added a new video for bug 2 so we can see it's general currency problem and not only for cart, but for product single page currency too, check "Video 2" in the Bug 2 part inside the private data pop up, we did this video for NL customer for the example.

Quote from Pablo Borysenco on December 2, 2022, 14:22

Hello

but why WOOCS need a such particular integration ? -not needed with a normal theme it works great. And as I see price problems this theme has without my plugin

but if it become too complicated we will not be able to continue like that. - And I'm ready to help you. But keep in mind that incompatibility with 3rd party code is not a reason for the  refund. We cannot be responsible for third party code

Bug 4, - My plugin can't control this, it just converts prices without redirects. I think you should check your site settings

And a new one, check Bug 5, fatal error when disabling WOOCS, - Ok! Remove all your customizations and everything will work great! - https://share.pluginus.net/image/i20221202115749.png To add custom code, you must have programming experience or ask a developer you know to do it

Bug 2 - we enabled the cache option in WOOCS settings so it should work when using a cache plugin like breeze, wp rocket, or any else. - Yes, and it works with most cache plugins. But as I wrote above, we cannot be responsible for third-party code. Looks like the Breeze developers have a different approach to optimization( I don't mean it's bad, they did a great job).    If instead of a page of your site, the server sends a screenshot of the site, this will greatly speed up the download (super optimization) But unfortunately this will not work well in the concept of dynamic pages.  As described in this article - https://currency-switcher.com/woocs-labs - We can try to make adaptation with this 3rd party plugin for free

 

 

Quote from axyb425 on December 9, 2022, 23:34

We found new bugs :

2 bugs in the video A (link in private data pop up)(Comparison with and without WOOCS to show you the problem)
- Product min & max price is not the good for some unknown reasons
- Product price in cart is not the good for some unknown reasons

1 bug in this video B  (link in private data pop up) (Comparison with and without WOOCS to show you the problem)
- Price bug for sweden after adding them in cart
https://www.loom.com/share/bb38b3743ffb4564b555e0b88e5aa491

Please refund us on codecanyon that gonna not do it man. Especially if you want to stay serious for our company eyes we really are unsatisfied, we already have a discussion with our theme developper and he check already everythings, the only bug that came from the theme template was the first bug of this topic name "price show has sale price".

Thanks

Quote from Pablo Borysenco on December 12, 2022, 12:20

Hello

https://share.pluginus.net/image/i20221212101152.png - this is not the correct setting!  For the base currency, the rate must be equal to 1 and without additional interest. please watch this  video - https://currency-switcher.com/video#video_1  - configure the plugin correctly and test. I'm sure you just made a mistake in the settings by accident

Please refund us on codecanyon that gonna not do it man - I am a support worker, I cannot approve or refuse the refund.