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Price not updating when changing currency on variation products

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
atelierchoux(@atelierchoux)
4 Posts
Customers
May 11, 2022, 17:25

Hi,

My variation products display the correct price in EUR, but the same price in USD, unless I select a variation.

Price is correct in USD in the cart, but not on category page and product listing under the title.

See screenshot below:

in Euros : https://paste.pics/810656023f0840585f103bb0f10ec222

in USD : https://paste.pics/eeed10244c88fb10e12972d61b51f716

Thank you,

Nicolas

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 12, 2022, 10:24

Hello Nicolas

Do you use functionality that changes the price template?

Can  you  disable  a current theme  to  test?

If  no  luck - drop  me  wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png

#2
atelierchoux(@atelierchoux)
4 PostsTopic Author
Customers
May 13, 2022, 12:58

Hi,

Yes I am using __PRICE__ because I am using a cache plugin and that is what is suggested:

"Set Yes here ONLY if you are REALLY use cache plugin for your site, for example like Super cache or Hiper cache (doesn matter). + Set"Custom price format", for example: __PRICE__ (__CODE__)"

I cannot disable the current theme because the website is live and we have 40+ orders per day. We use Flatsome theme, it's updated regularly.

I sent you the wp-admin link in private.

Thanks,

Nicolas

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 16, 2022, 11:18

Hello Nicolas

The problem is with this 3rd party plugin - https://share.pluginus.net/image/i20220516091235.png - and everything will work correctly

#4
atelierchoux(@atelierchoux)
4 PostsTopic Author
Customers
May 17, 2022, 17:52

Hi Pablo,

Thanks, what sould I tell my webmaster specifically? I cannot just delete the plugin you mention, it's essential to our website.

Nicolas

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 18, 2022, 11:23

Hello Nicolas

 I cannot just delete the plugin you mention - This third party plugin is no longer maintained and has been removed from the wordpress repository(https://share.pluginus.net/image/i20220518092642.png). I advise you to look for another plugin

 

Last edited on May 18, 2022, 11:27 by Pablo Borysenco · #6
atelierchoux(@atelierchoux)
4 PostsTopic Author
Customers
May 18, 2022, 12:07

Thanks, we will move our wholesale business to another platform in a couple of months and therefore won't need this plugin anymore.

In the meantime, would you be able to provide a temporary fix, or give us more specifics in the plugin's code in order to send to our developer?

Nicolas

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 19, 2022, 09:31

Hello Nicolas

Unfortunately, we do not have a ready-made solution for this plugin.

give us more specifics in the plugin's code in order to send to our developer? - Unfortunately, I don't know the code for this third party plugin.

#8