PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Plugin not show products and icons not working

šŸŽ„ Holiday Notice - Support Vacation šŸŽ„

ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.

Important information:

  • āŒ No ticket responses from December 28 to January 6
  • āœ… Support will resume on January 7, 2026
  • šŸ“ You can still submit tickets during vacation - they will be queued and answered starting January 7
  • āš ļø Urgent technical issues: Please check our documentation and codex first

šŸŽ… Season's Greetings! šŸŽ…

We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! šŸŽ‰

We wish you:

  • šŸš€ Successful online stores
  • šŸ’° Growing sales
  • šŸ˜Š Happy customers
  • šŸŽÆ Achieved goals in 2026

Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.

Rest, recharge, and see you in 2026!

Best regards,
PluginUs.Net Team

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12
web@jumpgroup.it(@web-jumpgroup-it)
16 Posts
Customers
July 5, 2021, 11:59

Hi, I bought the premium plugin but after activating it it doesn't work, it doesn't show me the products and the icons are not displayed well, can you help me? I watched the video tutorials but I don't think there are any particular settings to do.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 6, 2021, 09:31

Hello

Please drop meĀ  wp-admin+FTPĀ  accessĀ  - https://share.pluginus.net/image/i20210618130558.png ->Ā  https://share.pluginus.net/image/i20210618130637.png I willĀ  checkĀ  it

#2
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 7, 2021, 10:11

Hi,
we don't have FTP Access,
PRIVATE DATA!!!

If you want we can give you ssh or sftp access, let me know
Thanks

Last edited on July 7, 2021, 10:27 by Pablo Borysenco · #3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 7, 2021, 10:48

Hello

This is an open forum. Never post private data here!Ā  In the previous message, I indicated where to insert the data

I highly recommend changing access as soon as possible.

#4
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 7, 2021, 11:28

Hi,
i wrote in the private field the access
Thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 7, 2021, 13:38

Ok!Ā  PleaseĀ  addĀ  FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png

Can I disableĀ  plugins toĀ  test?

#6
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 7, 2021, 14:50

Hi,

we don't have FTP access, if you want we can give you ssh or sftp access

yes you can disable plugin to test

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 8, 2021, 10:25

Hello

Ok!Ā  PleaseĀ  add sftp access

#8
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 8, 2021, 15:23

Added SFTP credentials to private datas.

Thank you

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 13, 2021, 17:39

Hello

Please check your SFTP access - Access denied

#10
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 13, 2021, 17:47

I've just tried and all worked, I can enter without problems...

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 14, 2021, 10:12

Hello

Ok! Perhaps you have enabled IP restriction

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 15, 2021, 15:23

I addedĀ  myĀ  IPĀ  in privateĀ  data

#13
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 15, 2021, 16:50

I saw that the password was wrong, so I changed it in private data. I'm so sorry.

 

#14
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 16, 2021, 17:00

hello

PleaseĀ  check initĀ  folder - https://share.pluginus.net/image/i20210716175911.png

#15
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 16, 2021, 17:05

Hi

What I need to check folder?
I need to do something?
Can you please explain?

 

Thank

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 19, 2021, 11:17

Hello

On the screenshot you can see that your site is not in this folder.

#17
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 19, 2021, 12:07

It's because my site it's in another folder...
https://drive.google.com/file/d/12IfB1D0S3NSCTA345iNAg1Tju1FLh5bc/view?usp=sharing

I didn't see anything in the plugin doc that indicates that the site should be in a specific folder...

#18
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 19, 2021, 14:00

You need to go to /srv/www/armeriainnocenti

#19
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 20, 2021, 10:36

Hi!
Any news?
10 days are gone and nothing solved yet :S

#20
12