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Plugin issue - prices not longer display on site

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
tremblayly(@tremblayly)
78 Posts
Customers
March 3, 2022, 01:41

Hi

Our last order was in USD on our website: https://silviafindings.com/

The order itself has display issue as it contained all USD pricing instead of our regular base currency which is CAD.

I have deactivated the plugin and now all of my product prices display.

I searched here in the forum but it seems no one else reported this issue.

Much appreciate your urgency to look into this matter.

Lyse

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 3, 2022, 11:31

Hello Lyse

I'm not sure I understand your problem

Your base currency is CAD.  What did you do to prevent the user from placing an order in another currency?

#2
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
March 3, 2022, 16:59

Hi

Our base currency is in indeed CAD. My client reported the issue. I quickly deactivated the plugin and the problem disappeared.

I have since created a staging area. Here's a screenshot of what we see (all USD pricing showing) when the plugin is activated.

Thanks, Lyse

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 4, 2022, 12:12

Hello

Ok!  Please drop  me wp-admin access   - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png - I will  check it

#4
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
March 4, 2022, 20:38

Hi Pablo,

I have shared the login credentials.

Lyse

#5
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
March 5, 2022, 20:16

Hi Pablo,

The same is happening on my other website http://www.diyjewellery.com so I deactivated the plugin there too.

Thanks

Lyse

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 7, 2022, 10:36

Hello Lyse

Please check your access - https://c2n.me/4f75aK3.png

#7
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
March 7, 2022, 18:03

Hi Pablo

My apology. I have changed  the password to be stronger and successfully logged in:

Please see private area for new password.

Thanks

Lyse

 

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 8, 2022, 11:25

hello Lyse

Please check base currency - https://c2n.me/4f7paqO.png

Without the base currency, the plugin will not work correctly

#9
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
March 8, 2022, 16:01

Hi Pablo

The upgrade must have deactivated the basic rate. I upgraded via FTP (both sites).

So I selected CAD as my basic rate, none of the others, and my prices now display correctly.

Thank you for your patience and quick response.

Lyse

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 9, 2022, 11:32

Hello Lyse

The upgrade must have deactivated the basic rate. - I doubt it, because the update cannot affect the settings that are stored in the database

#11
tremblayly(@tremblayly)
78 PostsTopic Author
Customers
March 9, 2022, 16:47

Hi Pablo,

Thank you, but something changed my settings because it just stopped working on both sites....

I appreciate all you help.

Lyse

 

 

 

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 10, 2022, 12:03

Hello Lyse

Welcome;)

#13