Plugin is not calculating properly in dollars
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Please help i've set your plugin according to documentation, but is calculating wrong when in dollars adding the shipping cost as if there were dollar cents.
Hello Mariana
It looks like it's an incompatibility with a third party plugin (shipping plugin)
Read this - https://currency-switcher.com/woocs-labs/
So there's no way to make it work for DHL?
Hello
Did you read it - https://currency-switcher.com/woocs-labs/?
Adaptations - https://currency-switcher.com/codex/#compatibility more precisely it - https://currency-switcher.com/dhl-express-commerce-plugin/
Hello,
Just in case, I downloaded the suggested plugin mentioned in this link https://currency-switcher.com/dhl-express-commerce-plugin/ and if you check twice there is only one (1) php file on the plugin. So i added the class on that file. After all that process your plugin is still calculating wrong in both currencies. I'd like to know an actual way to make it work, please.
Hello
if you check twice there is only one (1) php file on the plugin - did not understand you. The plugin has multiple files and folders
So i added the class on that file - Please drop me a screenshots where you added this code OR better add FTP access( https://c2n.me/43SC6rb.png -> https://c2n.me/42BAoj4.png )
Hello again,
If you download the DHL Express plugin suggested here https://currency-switcher.com/dhl-express-commerce-plugin/ and unzip it you will see there is only one PHP file within. It was also surprising for me, so if you have a different one please let me know as I told you it's pretty urgent.
I'll be looking fwd to your answer and have also given FTP access, details are on private data field of this topic.
Thanks,
Hello
There may be an error in the article. is an adaptation for this plugin - https://elextensions.com/plugin/woocommerce-dhl-express-ecommerce-paket-shipping-plugin-with-print-label/
In any case - You can install the DHL plugin that suits you and make a request for adaptation
Hello Again,
Can you confirm that the plugin you suggest: https://elextensions.com/plugin/woocommerce-dhl-express-ecommerce-paket-shipping-plugin-with-print-label/ works with this plugin and we can adapt it to work with this currency switcher?
I'll be looking forward to your answer,
Hello
Yes, we did adaptation for this plugin (this is described in the article). but we cannot guarantee that this will work correctly (because the third party plugin might be updated)
In any case, if it does not work correctly, we can make an adaptation
This offer is also valid for other shipping plugins.
Hello Pablo,
I've bought and installed the plugin you suggested https://elextensions.com/plugin/woocommerce-dhl-express-ecommerce-paket-shipping-plugin-with-print-label/ but it still doesn't work properly with your currency switcher. Can you proceed with the adaptation you mentioned?
I'll be looking forward to your answer.
Kind regards,
Hello
I've bought and installed the plugin you suggested - I did not advise you to install this plugin! As I wrote, you can always download any plugin
Can you proceed with the adaptation you mentioned? - Yes of course! I added this plugin to the adaptation queue
Please describe in more detail what problems / incompatibilities you have with this plugin. You can create screenshots
Hello!
Many thanks, I'll make a short explanation and then paste related screenshots.
The website's default language is Spanish and the default currency is Colombian Peso. So we bought your currency switcher and then set it according to the documentation. But it was still calculating wrong, afterwards, we bought the plugin suggested in the article https://currency-switcher.com/dhl-express-commerce-plugin/ about an adaptation of this plugin https://elextensions.com/plugin/woocommerce-dhl-express-ecommerce-paket-shipping-plugin-with-print-label/. For your reference you can check posts #5, #6, #7 and #8 of this thread to clarify what I'm talking about.
After the purchase and installation of ELEX DHL plugin, we still get a mistaken fare calculation that is adding digits after thousand separators. For example, if we want to send from Colombia to Miami, it adds DHL fare after the dot, the following image will make it easier to understand:
In this case, cost in Colombian Pesos is 134.000 (One hundred thirty four thousand pesos) and DHL shipping fare is 28 US Dollars, but is obiously not right to summarize dollars to pesos, that is in fact what is happening now, as you can see in the total. What would be right here is that the currency switcher make the right calculation to convert those 28 US Dollars to Colombian Pesos to sum up pesos with pesos. For this example the total in pesos should be around 234.000 (Two hundred thirty four thousand pesos) as 28 US Dollars are arround 100.400 Colombian Pesos.
But this problem also happens when calculating in US Dollars, I'll explain it with the following image:
In this case is calculating with a wrong fare (because obviously the shipping cost of something sent from Colombia to Miami via DHL is not one dollar cent) and adding it to the product price, but total cost is not ok.
This long explanation and attachments are just to show you the problem I'm facing to make the proper adaptation to fix it.
I'll be looking forward to your answer as soon as you can, It's pretty urgent for holiday sales.
Kind regards,
Hello
Ok! Thank you for info
It's pretty urgent for holiday sales. - but unfortunately your turn will be in about 2 weeks
Hello Pablo,
How do I know when exactly will it be reviewed?
Thanks,
Hello
Unfortunately, I do not know. Because we can adapt three plugins at one time or just one. All plugins are different and it is not possible to predict the exact time
Hello Pablo!
Can i have an update of the process, please?
I'll be looking forward to your answer.
Regards,
Hello
Maybe we can make it on Thursday
Hello
Please check your FTP access(init folder)
Hello Pablo,
What do you mean by checking FTP access (init folder) ? You can't access to the site?