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Plugin Functionality is not working properly

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Jayant(@jayant)
3 Posts
Customers
November 13, 2023, 20:46

Hello

My client is using this plugin for currency-switching and it's working when we change currency but during add to cart or checkout it's changing back to the default option.

For some test cases, I found that currency is switching on each refresh => https://www.trocaire.org/ways-to-help/gifts/

Please check and let me know if you are able to detect something on your end.

Warm Regards
Jayant

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 14, 2023, 12:12

Hello Jayant

Please remove all your customizations related to switching currencies and everything will work correctly

an  Example - https://share.pluginus.net/image/i20231114121132.png - this is a fixed link to switch currency when clicking this button

#2
Jayant(@jayant)
3 PostsTopic Author
Customers
November 14, 2023, 12:37

Hello

Thanks for your quick response.

I have removed that code and still facing issues => https://monosnap.com/direct/uMUmJ3AROHwWePteosXtyA1xeoJAWI

Below is a list of points where we are facing issue
1. We have selected EUR as the default currency but sometimes on initial load it shows GBP
2. Sometimes when we add an item to the cart in GBP and process then on the cart page it reverts back to EUR
3. If you start checkout in EUR it will show GBP on the payment step.

It will be really helpful if you consider this as priority and email me if you need any information from our side.

Warm regards
Jayant

#3
Jayant(@jayant)
3 PostsTopic Author
Customers
November 14, 2023, 13:09

Hello

We are happy to purchase the premium version if it resolves the issue quickly.

Warm regards
Jayant

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 15, 2023, 12:27

Hello Jayant

Please  check  options - https://share.pluginus.net/image/i20231115122609.png AND https://share.pluginus.net/image/i20231115122636.png AND  https://share.pluginus.net/image/i20231115122708.png

#5