Alessandro(@alessandro-2)
4 Posts
Customers
Quote from Alessandro on March 29, 2020, 15:28
There are two operational problems. 1. Export tool: after my first export for test (with 2 products), although I change the products to be exported the result in the csv is always the same (ie, with the 2 initial products). 2. Settings: a field enabled but with the "visible for the shop manager" box NOT checked (for example, "slug") continues to appear in the "Products Editor" panel. Shouldn't it become invisible?
There are two operational problems. 1. Export tool: after my first export for test (with 2 products), although I change the products to be exported the result in the csv is always the same (ie, with the 2 initial products). 2. Settings: a field enabled but with the"visible for the shop manager" box NOT checked (for example,"slug") continues to appear in the"Products Editor" panel. Shouldn't it become invisible?
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on March 30, 2020, 12:08
Hello
- Please drop me wp-admin access I will check it
- yes for the manager this field should be hidden. For the administrator, all fields should be displayed
Hello
- Please drop me wp-admin access I will check it
- yes for the manager this field should be hidden. For the administrator, all fields should be displayed
Alessandro(@alessandro-2)
4 PostsTopic Author
Customers
Quote from Alessandro on March 30, 2020, 14:31
Okay, so for the second question it's not an anomaly, using us an admin account. For the first question, however, we have entered the backend access data in private (use the first url). If in the meantime we had migrated the site (as per our programs), you can use the second transcribed url. Thanks. We await your instructions.
Okay, so for the second question it's not an anomaly, using us an admin account. For the first question, however, we have entered the backend access data in private (use the first url). If in the meantime we had migrated the site (as per our programs), you can use the second transcribed url. Thanks. We await your instructions.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on March 31, 2020, 11:06
Hello
Do you use server side caching?
Please drop me FTP access
Hello
Do you use server side caching?
Please drop me FTP access
Alessandro(@alessandro-2)
4 PostsTopic Author
Customers
Quote from Alessandro on March 31, 2020, 15:11
I entered the Ftp access details privately. Thanks.
I entered the Ftp access details privately. Thanks.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on April 1, 2020, 15:46
Hello
Please check your FTP access. Unstable connection. I can not do anything,file folders do not load.
Hello
Please check your FTP access. Unstable connection. I can not do anything,file folders do not load.
Alessandro(@alessandro-2)
4 PostsTopic Author
Customers
Quote from Alessandro on April 2, 2020, 21:40
The FTP connection is really unstable but we don't know how to improve it. We always access files from the Plesk file manager, bypassing the FTP transfer. And it's very fast. We can follow your instructions, or give you access to Plesk. Let us know.
The FTP connection is really unstable but we don't know how to improve it. We always access files from the Plesk file manager, bypassing the FTP transfer. And it's very fast. We can follow your instructions, or give you access to Plesk. Let us know.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on April 3, 2020, 16:23
Hello
Yes. Please drop me this access
Hello
Yes. Please drop me this access