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Plugin doesn't work and export well

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Alessandro(@alessandro-2)
4 Posts
Customers
March 29, 2020, 15:28

There are two operational problems. 1. Export tool: after my first export for test (with 2 products), although I change the products to be exported the result in the csv is always the same (ie, with the 2 initial products). 2. Settings: a field enabled but with the"visible for the shop manager" box NOT checked (for example,"slug") continues to appear in the"Products Editor" panel. Shouldn't it become invisible?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 30, 2020, 12:08

Hello

  1. PleaseĀ  dropĀ  meĀ  wp-admin accessĀ  I willĀ  checkĀ  it
  2. yes for the manager this field should be hidden. For the administrator, all fields should be displayed
#2
Alessandro(@alessandro-2)
4 PostsTopic Author
Customers
March 30, 2020, 14:31

Okay, so for the second question it's not an anomaly, using us an admin account. For the first question, however, we have entered the backend access data in private (use the first url). If in the meantime we had migrated the site (as per our programs), you can use the second transcribed url. Thanks. We await your instructions.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
March 31, 2020, 11:06

Hello

Do you use server side caching?

PleaseĀ  dropĀ  me FTP access

#4
Alessandro(@alessandro-2)
4 PostsTopic Author
Customers
March 31, 2020, 15:11

I entered the Ftp access details privately. Thanks.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 1, 2020, 15:46

Hello

PleaseĀ  check yourĀ  FTP access. Unstable connection.Ā  I can not do anything,file folders do not load.

 

#6
Alessandro(@alessandro-2)
4 PostsTopic Author
Customers
April 2, 2020, 21:40

The FTP connection is really unstable but we don't know how to improve it. We always access files from the Plesk file manager, bypassing the FTP transfer. And it's very fast. We can follow your instructions, or give you access to Plesk. Let us know.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 3, 2020, 16:23

Hello

Yes. PleaseĀ  drop meĀ  this access

#8