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Plugin does not compatible with 'YITH WooCommerce Gift Cards' plugin

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
john3carry3(@john3carry3)
9 Posts
Customers
May 19, 2022, 14:50

Hello there!

On gift product the gift amounts are not converted to selected currency. Please check following screenshots

This is of KWD: https://prnt.sc/vU4AAG_abph_

This is of AED: https://prnt.sc/zPx5npRTETLK

You can see that only currency Symbol is changing and not the amount itself. Please provide solution.

Thank you

#1
john3carry3(@john3carry3)
9 PostsTopic Author
Customers
May 20, 2022, 09:56

Hi!
Please take a look at issue and provide solution.

Thanks

#2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 20, 2022, 10:57

Hello

This is a conflict with a third party plugin. read  this  please - https://currency-switcher.com/woocs-labs

#3
john3carry3(@john3carry3)
9 PostsTopic Author
Customers
May 20, 2022, 15:15

Yes that is correct as i have mentioned in the ticket title. I need the solution for that.
Please let me know what do you need to fix this issue?

I am sharing dev site's ftp and wp-admin access in privately. Hope that will help.
Thank you

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 23, 2022, 10:35

Hello

Ok! I added this to the adaptation queue. I will write to you as soon as I get the result

#5
john3carry3(@john3carry3)
9 PostsTopic Author
Customers
May 24, 2022, 08:12

Hello!

Any update on this? Please inform

Thanks

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 24, 2022, 10:10

Hello

I will write to you as soon as I get the result

This plugin is pending adaptation(fifth in line). It's very hard to guess how long it will take because we don't know the code of third party plugins. But from experience I can assume: two to three weeks

#7
john3carry3(@john3carry3)
9 PostsTopic Author
Customers
May 24, 2022, 12:34

Hello!

That's too long. Please try to provide solution ASAP because we are in critical situation right now.

Thank you

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 25, 2022, 09:45

Hello

Unfortunately we can't do it faster. Adaptation with third-party plugins is not included in the support.

This is our offer to customers and we spend our resources on this.

I understand you, but there are 4 other users who are also waiting for adaptation

#9
john3carry3(@john3carry3)
9 PostsTopic Author
Customers
May 25, 2022, 12:28

ok

#10
john3carry3(@john3carry3)
9 PostsTopic Author
Customers
June 3, 2022, 06:10

Hello!

Hope you are well.

Please let me know if there is any update on this issue.

Thank you

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 3, 2022, 16:09

Hello

It looks like you gave me the wrong FTP or the cache is enabled on the server side.

all my file changes are not showing up on the front-end

#12
john3carry3(@john3carry3)
9 PostsTopic Author
Customers
June 4, 2022, 13:53

Hello!

I have sent you access for dev site. please check the private data. i have shared the product url there. it will be sitename/dev/product-url

 

Please let me know if it's not working

Thank you

 

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 6, 2022, 11:00

Hello

I  did this on the dev site and as I wrote above, please check it out

Added my  video  in private  data

#14