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Paypal Pay in 3 not showing

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Amanda(@amanda-3)
5 Posts
Customers
October 26, 2022, 16:07

Hello

When your plugin is enabled the Paypal pay in 3 option is hidden from the user, is there anything we can do to fix this please? I've spoken to Paypal and they have suggested contacting you.

Regards

 

Amanda

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 27, 2022, 09:52

Hello Amanda

Maybe paypal doesn't support your currency. You can check  it  here - https://developer.paypal.com/docs/reports/reference/paypal-supported-currencies/

 

#2
Amanda(@amanda-3)
5 PostsTopic Author
Customers
October 27, 2022, 10:58

Hi

The currency is Euros so it is supported by them, as soon as we deactivate your plugin, pay in 3 works, just wondered if you have seen this before or have any info that would be useful?

 

Regards

 

Amanda

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 27, 2022, 11:42

What plugin version number are you using?

Check currency codes - https://en.wikipedia.org/wiki/ISO_4217#Active_codes

 

 

#4
Amanda(@amanda-3)
5 PostsTopic Author
Customers
October 27, 2022, 12:35

We are using version 1.3.9.2 and WooCommerce Paypal version 1.9.4

 

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 28, 2022, 11:46

Hello
Please drop me screenshots of the plugin settings and link to your site

#6
Amanda(@amanda-3)
5 PostsTopic Author
Customers
October 28, 2022, 16:39

Hi

Links to the site and details are in here: https://privnote.com/a3LAb0Wv#Vt2N4ClUt (one time link)

settings in the plugin:

Please let me know if you need anything further.

Regards

 

Amanda

 

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 31, 2022, 11:01

Hello Amanda

I checked everything works well - https://share.pluginus.net/image/i20221031090040.png AND https://share.pluginus.net/image/i20221031090118.png

#8
Amanda(@amanda-3)
5 PostsTopic Author
Customers
October 31, 2022, 18:09

Hi

That's really odd as it doesn't work for me or PayPal support, maybe it just works for customers that are actually in Europe, which of course is fine. Thanks for your help and for checking it.

Regards

Amanda

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 1, 2022, 11:22

Hello Amanda

Welcome;)

#10