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Paypal Errors

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
LauraT(@laurat)
5 Posts
Customers
January 29, 2025, 01:35

Hello I am getting consistent console log errors about paypal in specific, they seem to multiply every few seconds or so. The 2 error messages are:

"paypal_js_sdk_v5_unhandled_exception"
"Uncaught TypeError: can't access property"clickUrl", O is undefined"

I narrowed it down to your plugin when I created a stage identical to the live site and reverted to the base storefront theme and tested deactivating the plugins one by one (minus woocommerce). It was only when I enabled the fox plugin that the errors came back.

I'm using fox plugin version 2.4.2

woocommerce version 9.6.0

wordpress version 6.7.1

Thanks for any ideas

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 29, 2025, 12:28

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

#2
LauraT(@laurat)
5 PostsTopic Author
Customers
January 29, 2025, 13:36

Hello I've pasted the info as per instructions, thanks

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 30, 2025, 13:28

Hello

Ok!  Can you drop me  ftp access - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#4
LauraT(@laurat)
5 PostsTopic Author
Customers
January 30, 2025, 17:19

Hello added that also, thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 31, 2025, 13:14

Hello

This is incompatible with this functionality - https://share.pluginus.net/image/i20250131130506.png

I think the problem is related to the fact that this payment method"Pay Later" works for GB and expects GBP currency and with any other currency PayPal returns a different response and this causes an error in the script

#6
LauraT(@laurat)
5 PostsTopic Author
Customers
February 5, 2025, 14:57

Hello,

Thanks for your quick response. Ah that makes sense. Is this something built in with Paypal and is not changeable or is it something this plugin could achieve? Like a currency check / fallback to remove the console errors.

Thanks again

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 6, 2025, 10:32

Hello

Unfortunately, this cannot be fixed with our plugin.

In this case, a change to the third-party plugin is required, but there is a high probability that such behavior of the third-party plugin (error when requesting a different currency) is justified and makes sense for the operation of the payment system.

#8
LauraT(@laurat)
5 PostsTopic Author
Customers
February 7, 2025, 18:49

Hello,

Ok great thanks for your help and all the info, was just something I noticed as it kept re sending endless requests! Hopefully something they will fix in time.

Thanks again

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 10, 2025, 11:47

Hello

Welcome;)

#10