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Payment issue

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Betty(@betty)
22 Posts
Customers
June 30, 2020, 09:36

Hi there,

I try to make a payment(using paypal) from my site but it will become a wrong price.
Please help me to check it.

Thanks.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 30, 2020, 10:41

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

 

#2
Betty(@betty)
22 PostsTopic Author
Customers
June 30, 2020, 13:13

Hi there,

Please check it again.

Thanks.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 1, 2020, 09:25

Hello

Please  check  option - https://c2n.me/48dlWDV.png

Disable  third-party plugin  - https://c2n.me/48dm10i.png

And  do test  please

#4
Betty(@betty)
22 PostsTopic Author
Customers
July 1, 2020, 09:45

Hi there,

I follow the steps to do it. But, I also can't make the payment for Paypal.
Please help me to check it.

Thanks.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 2, 2020, 10:24

Hello

Ok!  Please  add  FTP access

Can  I  disable  plugins  to test?

#6
Betty(@betty)
22 PostsTopic Author
Customers
July 2, 2020, 10:43

Hi there,

I add the FTP into 'Private data for this topic' already. Please check it.

Yes, you can test it. But, kindly enable back when it was done.

Thanks.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 2, 2020, 15:25

Hello

I  disabled  my  plugin  and  set USD  as  base  currency  - But paypal does not work. It looks like you didn’t set up this payment system correctly

My test  video - https://c2n.me/48eEYUH.mp4

#8
Betty(@betty)
22 PostsTopic Author
Customers
July 6, 2020, 07:20

Hi there,

It will show me that bar(https://imgur.com/a/JBtBNjn) when I make the payment used KRW. Why?

After that, it will missing the payment button again when I selected CNY. (https://imgur.com/a/96FNhYt)

How can I fix it?

Thanks.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 6, 2020, 10:34

Hello

Paypal does not support these currencies - https://developer.paypal.com/docs/api/reference/currency-codes/

#10