Support Forum

Content of the article

You need to log-in to create request (topic) to the support

Parent Categories not displayed

(new from 01-07-2019)
This support system is for all types of the plugins as for premium versions, so for free ones! If you have premium version do not forget in the private data of the request (!!not in the text of the support request!!) after its publishing insert purchase code please (see green button on the right side) and press Save button.
If you not got email within 24 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

I am displaying categories using checkboxes in a hierarchical manner.   Initial load of the shop page displays categories and subcategories.

When selecting a specific category for display (by clicking it's) image in the product gallery, the resulting products in the category are displayed but the sidebar product filter is no longer showing the parent category.   I would like to see the product filter display the selected category checked and the parent category still visible.  Is this possible?

Hello

On the category(taxonomy) page, the filter shows only child categories(taxonomies)
 This is a very logical behavior. On the category page, you can show ONLY products that belong to the category OR child category. It makes sense to show only child categories( of the current category ), because clicking on any other category will always give zero products   )