subtechsports(@subtechsports)
10 Posts
Customers
Quote from subtechsports on March 13, 2023, 15:22
Hi there,
We are currently experiencing a missmatch in different occasions with the value from orders converting to the value displayed in the WooComerce Analytics page. The issue occurs when the orders we get are in SEK, as the WooComerce default value we have is EUR. In many cases the difference is really big so this creates problems with our financial reports. We contacted WooComerce and they mentioned that the problem comes from your plugin as the conversion from SEK to EUR is wrong in different occasions.
Please let us know how this can be fixed.
Hi there,
We are currently experiencing a missmatch in different occasions with the value from orders converting to the value displayed in the WooComerce Analytics page. The issue occurs when the orders we get are in SEK, as the WooComerce default value we have is EUR. In many cases the difference is really big so this creates problems with our financial reports. We contacted WooComerce and they mentioned that the problem comes from your plugin as the conversion from SEK to EUR is wrong in different occasions.
Please let us know how this can be fixed.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 14, 2023, 10:17
Hello
What plugin version number are you using?
Hello
What plugin version number are you using?
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 14, 2023, 10:18
WOOCS - WooCommerce Currency Switcher v.2.3.3.2
WOOCS - WooCommerce Currency Switcher v.2.3.3.2
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 14, 2023, 10:26
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png
Update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 14, 2023, 10:37
We think that we do not have an active license key. How can we get one on Envato?
We think that we do not have an active license key. How can we get one on Envato?
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 14, 2023, 10:56
Is it this one?
https://codecanyon.net/item/woocommerce-currency-switcher/8085217
Is it this one?
https://codecanyon.net/item/woocommerce-currency-switcher/8085217
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 14, 2023, 12:37
To get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png
To get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 14, 2023, 12:43
We copy pasted the license key as instructed. What are the steps to update the plugin to the latest version? We already have the old version mentioned above.
We copy pasted the license key as instructed. What are the steps to update the plugin to the latest version? We already have the old version mentioned above.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 14, 2023, 13:20
Thank you for the reply. We are already followed these steps but when trying to install the new plugin we get this error:
"Destination folder already exists. wp-content/plugins/woocommerce-currency-switcher/
Plugin installation failed."
Is this because we are currently using the old version? Is there a way to update iit manualy and not via Envato?
Thank you for the reply. We are already followed these steps but when trying to install the new plugin we get this error:
"Destination folder already exists. wp-content/plugins/woocommerce-currency-switcher/
Plugin installation failed."
Is this because we are currently using the old version? Is there a way to update iit manualy and not via Envato?
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 15, 2023, 10:23
Hello
Is there a way to update iit manualy and not via Envato? - Just this method should not cause this error(Of course, if you use the plugin from the official source)
Delete the old version and install the new version
Hello
Is there a way to update iit manualy and not via Envato? - Just this method should not cause this error(Of course, if you use the plugin from the official source)
Delete the old version and install the new version
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 15, 2023, 12:09
HI there,
We succesfully installed the new one and followed all the steps to delete historical data on WooComerce analytics and imported everything again with the updated currency conversion plugin but the problem still exists. There are some days in the data where the conversion from SEK to EUR is completely wrong. This does not happen in general as in the majority of the days the conversions are correct, but in the ones that they are wrong the difference is really big.
Please let us know how to fix this.
HI there,
We succesfully installed the new one and followed all the steps to delete historical data on WooComerce analytics and imported everything again with the updated currency conversion plugin but the problem still exists. There are some days in the data where the conversion from SEK to EUR is completely wrong. This does not happen in general as in the majority of the days the conversions are correct, but in the ones that they are wrong the difference is really big.
Please let us know how to fix this.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 15, 2023, 12:38
Now new orders will be converted correctly in analytics
Unfortunately, we cannot be responsible for old orders because you used an old version of the plugin without the license.
But you can go to these old orders and convert them to the base currency, this should fix the analytics( don't forget to clear your analytics cache )
Now new orders will be converted correctly in analytics
Unfortunately, we cannot be responsible for old orders because you used an old version of the plugin without the license.
But you can go to these old orders and convert them to the base currency, this should fix the analytics( don't forget to clear your analytics cache )
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 15, 2023, 13:52
The problem is not in the order, as the conversion there is correct. The problem is that these conversions are tranfered wrong in the Woocommerce Analytics page. IN some cases the difference is really big. We contacted Woocommerce support and informed us that there is a problem with your plugin that transfers the converted currencies wrong in the Analytics page.
The problem is not in the order, as the conversion there is correct. The problem is that these conversions are tranfered wrong in the Woocommerce Analytics page. IN some cases the difference is really big. We contacted Woocommerce support and informed us that there is a problem with your plugin that transfers the converted currencies wrong in the Analytics page.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 16, 2023, 11:33
Hello
Ok! With a licensed new version of the plugin, the analytics for new orders will work correctly
The problem is not in the order, as the conversion there is correct. - Ok! But data from orders goes to analytics.
Hello
Ok! With a licensed new version of the plugin, the analytics for new orders will work correctly
The problem is not in the order, as the conversion there is correct. - Ok! But data from orders goes to analytics.
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 23, 2023, 16:05
Hi there,
After using the updatet plugin for a few days we noticed that new orders continue to be converted wrongly from SEK to EUR in the Woocomerce Analytics. Please let us know how we can fix this.
Hi there,
After using the updatet plugin for a few days we noticed that new orders continue to be converted wrongly from SEK to EUR in the Woocomerce Analytics. Please let us know how we can fix this.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 24, 2023, 10:16
hello
Ok! Please drop me wp-admin access -https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it
hello
Ok! Please drop me wp-admin access -https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png - I will check it
subtechsports(@subtechsports)
10 PostsTopic Author
Customers
Quote from subtechsports on March 24, 2023, 14:48
Thank you for your response. The infor is posted as requested.
Thank you for your response. The infor is posted as requested.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on March 27, 2023, 11:03
Hello
OK! I did a test. Everything seems to be working correctly
e.g. yesterday's orders - https://share.pluginus.net/image/i20230327120030.png - in analytics it is displayed in EUR - https://share.pluginus.net/image/i20230327120143.png and https://share.pluginus.net/image/i20230327120301.png
Hello
OK! I did a test. Everything seems to be working correctly
e.g. yesterday's orders - https://share.pluginus.net/image/i20230327120030.png - in analytics it is displayed in EUR - https://share.pluginus.net/image/i20230327120143.png and https://share.pluginus.net/image/i20230327120301.png
