OLD values not removing from dropdown. Need Urgent Help
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello
Ok! Then regularly clear the cache and set a short cycle for the cache.
When checking in the browser, press Сtrl + F5
Hi Pablo, I've just added one more product to our website (https://windywipers.com/product/2019-peterbilt-579-wiper-set/)
What are the correct steps I should take in order to get this to appear in the dropdowns?
Hello
Please update the cache - https://share.pluginus.net/image/i20230725140900.png
Hi Pablo, I've followed your steps, and the new product ("Peterbilt") is showing at the bottom of the list, while everything else remains is alphabetical order. Why is the new product not in alphabetical order?
Additionally, I've had 5+ reports (and experienced this personally) that customer select some value in our dropdown, and an entirely different product is returned. After enough attempts, it may resolve itself and show the correct product. Why is this happening?
For example, here a customer searched for"2022 Jeep Cherokee"
And the result returned was"2022 Honda Civic Sedan"
Hello
Why is the new product not in alphabetical order? - because you set up sorting by ID - https://share.pluginus.net/image/i20230802120146.png
) that customer select some value in our dropdown, and an entirely different product is returned. - I see the customization of your site, after filtering it redirects to the shop page (this is the correct behavior). Next, your custom code redirects to"order" page/ Please remove this customization and do a test
Hey Pablo, is there a way I can sort one field Alphabetically ascending, and another Alphabetically desc? I'd like to order our"year" dropdown newest -> oldest, and the"make" and"model" dropdowns A-Z
Hello
What can be suggested is 2 hooks to use in file functions.php of the current wp theme:
You can find them in file index.php file of the plugin to see how they are included into the plugin https://share.pluginus.net/image/i20230808161315.png
Hi Elisio, could you please provide me a bit more guidance on how I implement this? My intended behavior for this three dropdowns is like so:
Year: 2023, 2022, 2021...
Make: A, B, C
Model: A, B, C
The wordpress developer I'm working with doesn't think this is possible with these hooks, but from your message it sounds like it is possible. Could you please let me know how I can implement this, so I can relay that information to him? Thanks!
Hello
Wordpress docs - https://developer.wordpress.org/reference/functions/get_categories/ - we use this function to get terms. The documentation has a list of arguments that this function takes. - https://share.pluginus.net/image/i20231012121826.png these hooks can change these attributes - https://products-filter.com/woof_get_terms_orderby https://products-filter.com/woof_get_terms_order
The link contains documentation with an example. what other information can we provide?
Hi, right now all of Year, Make, and Model are configured in the UI to order by"title asc".
So, I added this to functions.php to make Year DESC.
Year is still in ASC order, which makes me thing the UI is overwriting the function. How can I ensure that Make and Model are title ASC, while year is title DESC?
Hello
Year - you don't have such a taxonomy
vehicles - you only have this hierarchical taxonomy
If you want to change the sorting of only part of one taxonomy use this hook - https://products-filter.com/hook/woof_sort_terms_before_out
OR try to use - https://wordpress.org/plugins/custom-taxonomy-order-ne/
Hi Pablo, I had 3 different reports from customers yesterday as they were unable to purchase because they select some year/make/model from the dropdown, and the page loads an entirely different vehicle. When I mentioned this to you a couple months ago, you suggested:
") that customer select some value in our dropdown, and an entirely different product is returned. - I see the customization of your site, after filtering it redirects to the shop page (this is the correct behavior). Next, your custom code redirects to"order" page/ Please remove this customization and do a test"
So, I removed that redirection and it did not have an impact. Upon further investigation, I noticed that the issue appears when a"fbclid" (Facebook click id) parameter is included in the URL. However, this parameter was appearing when users (and myself) were not clicking from Facebook ads, and additionally, the fbclid was showing the same values for different customers. Here's a video I shared with our WP dev:
https://www.loom.com/share/975dc03e9ab84e6082deeccc17f24684
Notice that at 0:45 seconds, the url still ends with the correct parameters ("vehicles=regal-buick-2018"), but for some reason, the fbclid parameter is getting inserted, because a _fbc cookie is living on my browser.
Do you have any idea what's going on? This is a massive issue for us as customers are unable to purchase because they keep getting rerouted to a different vehicle. I'm wondering if it has to do with your caching, because the issue seems to disappear after 7 days (what our"clear terms cache" is set to).
Hello
My plugin doesn't add this parameter to the URL
You should check your customizations
Why does the filter redirect to the order page? What settings have you made for this behavior and here you need to look for the cause of this problem. The plugin should redirect to the Shop page
Pablo, we removed the redirecting last week so the plugin routes directly to /shop. I just had a customer email me because it's still returning an incorrect product?
What is going on?
Something with your plugin is behaving incorrectly.
Hello
Perhaps this is a cache (if you used js customization), the user may have a version of the file with your incorrect code
Filtering does not work so there is no way to display random results.
You can even disable my plugin and try this link - https://Your_Site.com/shop/?vehicles=regal-buick-2018
There are possibly two reasons for this behavior
1 code customization
2 Products marked in incorrect taxonomy
Hi Pablo, we saw this issue again today. To summarize:
- I searched for"2024 Tesla Model 3". The URL that I'm routed to is: https://windywipers.com/shop/?swoof=1&fbclid=IwAR2aFLFpTQjeVnZvbbJWNKQdsAE_pycJGwmQv5hez457QzgZNkenoXHZM4A_aem_AcOckbUbqvYHfD0B8XL9Z4om_OZfSUP6yt9c_6jPQIvxmLrzFBfEz-RZgm52JzAssxV89CLOCYEo1BSQdPkq8pZH&vehicles=model-3-tesla-2024. Notice that the fbclid SHOULD NOT have been inserted, as I didn't click any ad—I just visited the website. If I click this link, I'm shown an entirely different vehicle ("2021 Honda HRV"—pic here: https://ibb.co/f98sy9j).
- On a DIFFERENT COMPUTER, I search for"2020 Bentley Continental GT". This is the URL I'm routed to: https://windywipers.com/shop/?swoof=1&fbclid=IwAR2aFLFpTQjeVnZvbbJWNKQdsAE_pycJGwmQv5hez457QzgZNkenoXHZM4A_aem_AcOckbUbqvYHfD0B8XL9Z4om_OZfSUP6yt9c_6jPQIvxmLrzFBfEz-RZgm52JzAssxV89CLOCYEo1BSQdPkq8pZH&vehicles=continental-gt Again, this URL shows the same vehicle that I saw above. Notice that the fbclid is the EXACT SAME. This SHOULD NOT be the case, because this was visited from a COMPLETELY DIFFERENT computer.
- After uninstalling/reinstalling your plugin, we no longer saw this issue.
Something with your plugin is caching/storing a fbclid that is the SAME FOR ALL USERS. A fbclid should be different for every single click, but somehow your plugin is associating the same fblicd to every single user. Can you please investigate? Since reinstalling your plugin fixed the issue, I'm very confident that the issue is with your plugin.
Hello
fbclid - my plugin does not add this value, my plugin has nothing to do with this value. My plugin doesn't cache URLs. My plugin cannot independently add a variable that is not in the search query
Please disable the Facebook plugin and do a test
OR for testing you can enable this extension - https://share.pluginus.net/image/i20231115133133.png - this extension completely changes the way URLs are generated.
If your plugin doesn't have any impact, why does uninstalling/reinstalling fix the issue?