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not working on other languages page

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Kushvijay234(@kushvijay234)
6 Posts
Customers
April 13, 2023, 09:11

our website is based on two languages English and Arabic. In English, Plugin work properly. But In Arabic the plugin disturb the UI of the Website.

https://gamershubstore.com/

Can you please provide the best solutions for us.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 13, 2023, 10:17

Hello

Please  paste  FTP+wp-admin access  I will check  it  - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png

#2
Kushvijay234(@kushvijay234)
6 PostsTopic Author
Customers
April 13, 2023, 10:30

Sorry Pablo,

We can not provide the access of our live website.

can you find the alternative method.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 13, 2023, 11:48

Are you using custom code?

Please  install  this  plugin - https://wordpress.org/plugins/query-monitor/  OR  better - https://wordpress.org/plugins/error-log-monitor/ - And check what error appears after switching the language

 

#4
Kushvijay234(@kushvijay234)
6 PostsTopic Author
Customers
April 13, 2023, 13:46

yes, we are using custom code

SS of Error Log

https://drive.google.com/file/d/1R4FxHQJu4pGvBS24ikiE3e7zE0taTDKD/view?usp=share_link

https://drive.google.com/file/d/1rb-7pQyvsrs1Tt-uP-BS_FKUzMvip_Rz/view?usp=share_link

https://drive.google.com/file/d/1tRBY6rZFn57rE3aHDJ0TUy-LWOST4EXx/view?usp=share_link

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 14, 2023, 09:41

Hello

Unfortunately, access to your screenshots is closed.

#6
Kushvijay234(@kushvijay234)
6 PostsTopic Author
Customers
April 14, 2023, 13:14

https://drive.google.com/file/d/1R4FxHQJu4pGvBS24ikiE3e7zE0taTDKD/view?usp=sharing

https://drive.google.com/file/d/1rb-7pQyvsrs1Tt-uP-BS_FKUzMvip_Rz/view?usp=sharing

https://drive.google.com/file/d/1tRBY6rZFn57rE3aHDJ0TUy-LWOST4EXx/view?usp=sharing

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 17, 2023, 09:18

Hello

I need a more detailed description of this error - https://share.pluginus.net/image/i20230417101813.png

#8
Kushvijay234(@kushvijay234)
6 PostsTopic Author
Customers
April 17, 2023, 10:38

https://drive.google.com/file/d/1GUBu1YEnUayLcJeEwEkXDgf5jk9DZkcQ/view?usp=sharing

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 17, 2023, 11:53

Ok! Your custom code is in - /ghme/functions-wc.php  ?

#10
Kushvijay234(@kushvijay234)
6 PostsTopic Author
Customers
April 17, 2023, 11:54

yes

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 17, 2023, 11:59

OK! So remove your customization and everything will work correctly. We are not responsible for third party code

#12