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My initial currency is not shown as default

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
estebanturquie(@estebanturquie)
4 Posts
Customers
May 12, 2024, 21:44

The currency that I have configured as initial in my site is “MXN”, both in the Currency tab and in the Options tab, also, I have configured the currency storage as FOX Session. However, when I open my website, either from private or normal, it opens with “USD”. I tried from other devices and it is the same problem, how can I solve it or what is the problem?

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 13, 2024, 09:40

Hello

Please drop me  exact link to the issue and  screenshots of  the settings (currencies, options, advanced, geoip  tab)

#2
estebanturquie(@estebanturquie)
4 PostsTopic Author
Customers
May 13, 2024, 20:10

Thank you very much, I share the information with you.

Website link: https://casenfy.com/

Screenshots folder (issue, currencies, options, advanced, geoip tab): https://drive.google.com/drive/folders/1rYogi4jM8zTfCJAnKAjKzjt6aG2YWOyh?usp=sharing

 

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 14, 2024, 10:25

Hello

Please check  this  option - https://share.pluginus.net/image/i20240514112510.png

#4
estebanturquie(@estebanturquie)
4 PostsTopic Author
Customers
May 14, 2024, 19:11

Perfect, I already did it and I think it is working, if I see that it is not, I will contact you again. Thank you very much

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 15, 2024, 09:36

Hello

Great! Welcome;)

#6
estebanturquie(@estebanturquie)
4 PostsTopic Author
Customers
May 17, 2024, 17:35

Good morning, today one of my customers told me about the problem again, I guess I didn't manage to solve it. Again, when I enter it appears as default currency USD, but I want MXN to appear. Thank you.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 20, 2024, 11:38

Hello

Welcome currency is only shown for the first visit. Otherwise, the currency simply will not switch

#8