Mexican Peso Currency Stuck
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
I have a WooCommerce subscription product and used your website to insert the code for the WOOCS to work with this. With the USD, EUR and GBP this is working fine, but the Mexican Peso doesn't register. I have individual products that are not subscription, but simple WooCommerce products and the Mexican Peso conversion is correct for these, it's only the subscription product that it doesn't work with (https://virtually-fluent.com/membership/). When you select a billing period, the Mexican Peso price appears correctly, but the base price (from ...) is incorrect.
I have the latest version of the plugin, have disabled everything and reenabled it and my tech support also said"we have added a new test currency SGD and the issue is the same as the MXN currency. It seems that the plugin's currency conversion for dollars is in conflict. We suggest reaching out to the plugin developers regarding this issue."
Please could you help me fix this?
Thank you!
Hannah
Hello Hannah
It doesn't matter what currency is for the plugin
please drop me wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
I've added my admin details to the private data area. Please let me know if there're any issues with this login.
Thank you!
Hannah
Hello Hannah
Please add FTP access
I've now added this information. Please let me know if there's anything else you need.
Thank you!
Hannah
Hello Hannah
Please check your FTP (access folder)
Hi Pablo,
I've spoken to my tech team who gave me these details and confirmed they could access using this information. They suggested perhaps removing the HTTP:// .
Hannah
ok! drop this screenshot - https://c2n.me/497wIQH.png - to your tech team and let them check (access/init folder)
They've asked me to insert some new details, you can see them at the bottom of the private data pop up.
Hannah
Hello Hannah
In file - \wp-content\plugins\woocommerce-subscriptions\includes\class-wc-subscriptions-product.php - I added code - https://c2n.me/498fsmF.png
if (class_exists('WOOCS') AND $subscription_price) {
global $WOOCS;
if ($WOOCS->is_multiple_allowed) {
$subscription_price = $WOOCS->woocs_exchange_value(floatval($subscription_price));
}
}
Please do a test
Yes, that's all working now. Thank you so much for your help!
Hannah
Hello
Welcome;)
Hello again!
The issue has reappeared again with the same subscription product. I have also tried to add new currencies since and none of them are picking up the subscription price. USD, GBP and EUR are all working fine. Please could you help me solve this again?
Thank you!
Hannah
Hi again,
Further to the message before, actually USD and EUR are having problems too, so none of the currencies (apart from the store currency GBP) are working on my subscription product at the moment.
Please could you help me fix this ASAP.
Thanks,
Hannah
Hello Hannah
Did you read this - https://currency-switcher.com/woocs-labs/