MDTF Plugin - Grid Disappearing from Frontend / Pro Version Upload Not Compatible
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from digitalmarketinggarden on January 18, 2024, 16:32Hi. I am a developer who took over for a developer who used your MDTF plugin on https://theukstudyexpert.wpcomstaging.com/undergrad-1/ and https://theukstudyexpert.wpcomstaging.com/graduate-universities. The grid keeps disappearing, even though no one has touched the page or the information stored within the plugin or utilized CPT. It causing me a lot of time, as I have to restore a backup everytime it happens, which causes me to lose a lot of work.
I thought by purchasing the premium version, the error may stop. However, when I try to upload the Pro version of the MDTF plugin, I get an incompatible error. I have tried both with and without the free plugin installed.
I could really use some help, as while I have been a developer for 10+ years, I have no experience with this plugin.
Hi. I am a developer who took over for a developer who used your MDTF plugin on https://theukstudyexpert.wpcomstaging.com/undergrad-1/ and https://theukstudyexpert.wpcomstaging.com/graduate-universities. The grid keeps disappearing, even though no one has touched the page or the information stored within the plugin or utilized CPT. It causing me a lot of time, as I have to restore a backup everytime it happens, which causes me to lose a lot of work.
I thought by purchasing the premium version, the error may stop. However, when I try to upload the Pro version of the MDTF plugin, I get an incompatible error. I have tried both with and without the free plugin installed.
I could really use some help, as while I have been a developer for 10+ years, I have no experience with this plugin.
Quote from Pablo Borysenco on January 19, 2024, 10:15Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and wp-admin access - https://share.pluginus.net/image/i20230222134615.png
The grid keeps disappearing - Describe in more detail what you mean, you can take screenshots
Hello
Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and wp-admin access - https://share.pluginus.net/image/i20230222134615.png
The grid keeps disappearing - Describe in more detail what you mean, you can take screenshots
Quote from digitalmarketinggarden on January 19, 2024, 13:32Thank you for replying...
The site (https://www.theukstudyexpert.com/) is being redeveloped on WordPress (https://theukstudyexpert.wpcomstaging.com/). On pages https://theukstudyexpert.wpcomstaging.com/undergrad-1/ and https://theukstudyexpert.wpcomstaging.com/graduate-universities, there should be results similar to https://www.theukstudyexpert.com/undergrad and https://www.theukstudyexpert.com/postgrad, but the results keep disappearing. The shortcodes are present, but no results are shown. See https://drive.google.com/file/d/1sjhC2OrczVL2lSB_C4qGchTYjTeVLPlx/view?usp=sharing. One day the data/grid is there, the next it's gone. I've cleared the site cache and disabled all of the plugins but the MDFT plugin, but neither thing fixed it. I hoped purchasing and uploading the paid version would fix it, but I get this error when trying to install the pro version: https://drive.google.com/file/d/1sknKNjk1A9cn94kyGvT8QaiWOzgOcuj_/view?usp=sharing.
Thank you in advance for your assistance. I really appreciate it. Like I said, I have no experience with this particular plugin. 😬
Sincerely,
Robin
Thank you for replying...
The site (https://www.theukstudyexpert.com/) is being redeveloped on WordPress (https://theukstudyexpert.wpcomstaging.com/). On pages https://theukstudyexpert.wpcomstaging.com/undergrad-1/ and https://theukstudyexpert.wpcomstaging.com/graduate-universities, there should be results similar to https://www.theukstudyexpert.com/undergrad and https://www.theukstudyexpert.com/postgrad, but the results keep disappearing. The shortcodes are present, but no results are shown. See https://drive.google.com/file/d/1sjhC2OrczVL2lSB_C4qGchTYjTeVLPlx/view?usp=sharing. One day the data/grid is there, the next it's gone. I've cleared the site cache and disabled all of the plugins but the MDFT plugin, but neither thing fixed it. I hoped purchasing and uploading the paid version would fix it, but I get this error when trying to install the pro version: https://drive.google.com/file/d/1sknKNjk1A9cn94kyGvT8QaiWOzgOcuj_/view?usp=sharing.
Thank you in advance for your assistance. I really appreciate it. Like I said, I have no experience with this particular plugin. 😬
Sincerely,
Robin
Quote from Pablo Borysenco on January 22, 2024, 10:44Hello Robin
Have you installed custom templates? ( https://share.pluginus.net/image/i20240122104145.png ) - https://wp-filter.com/howto/create-custom-output-template/
Please read this - https://wp-filter.com/howto/i-just-bought-the-plugin-and-cant-install-it-error/
Hello Robin
Have you installed custom templates? ( https://share.pluginus.net/image/i20240122104145.png ) - https://wp-filter.com/howto/create-custom-output-template/
Please read this - https://wp-filter.com/howto/i-just-bought-the-plugin-and-cant-install-it-error/
Quote from digitalmarketinggarden on January 24, 2024, 03:40Hi. I was able to install the pro version, but it didn't help. It looks like the former developer did use a car template. Below is the code on the page (https://theukstudyexpert.wpcomstaging.com/undergrad-1/?slg=universities&mdf_cat=1821&page_mdf=10386). The results are simply not displaying. One day they were there; the next day they were gone. I can't keep installing a backup every time it happens. Might you have time to take a look? I'm happy to pay you within reason.
[mdf_search_form id="1182"]
[mdf_results_by_ajax shortcode="mdf_custom template=any/my_cars_1 post_type=universities orderby=date meta_data_filter_cat=1846 order=desc page=1 per_page=49 pagination=tb" animate=1 animate_target=#filtersection]
Hi. I was able to install the pro version, but it didn't help. It looks like the former developer did use a car template. Below is the code on the page (https://theukstudyexpert.wpcomstaging.com/undergrad-1/?slg=universities&mdf_cat=1821&page_mdf=10386). The results are simply not displaying. One day they were there; the next day they were gone. I can't keep installing a backup every time it happens. Might you have time to take a look? I'm happy to pay you within reason.
[mdf_search_form id="1182"]
[mdf_results_by_ajax shortcode="mdf_custom template=any/my_cars_1 post_type=universities orderby=date meta_data_filter_cat=1846 order=desc page=1 per_page=49 pagination=tb" animate=1 animate_target=#filtersection]
Quote from Pablo Borysenco on January 24, 2024, 10:26Hello
Please read this - https://wp-filter.com/features/shortcode-mdf_custom/ and https://wp-filter.com/howto/create-custom-output-template/
Add the templates folder to your child theme( https://developer.wordpress.org/themes/advanced-topics/child-themes/ ) and everything will work correctly
Hello
Please read this - https://wp-filter.com/features/shortcode-mdf_custom/ and https://wp-filter.com/howto/create-custom-output-template/
Add the templates folder to your child theme( https://developer.wordpress.org/themes/advanced-topics/child-themes/ ) and everything will work correctly