PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

MDTF Plugin - Grid Disappearing from Frontend / Pro Version Upload Not Compatible

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hi. I am a developer who took over for a developer who used your MDTF plugin on https://theukstudyexpert.wpcomstaging.com/undergrad-1/ and https://theukstudyexpert.wpcomstaging.com/graduate-universities. The grid keeps disappearing, even though no one has touched the page or the information stored within the plugin or utilized CPT. It causing me a lot of time, as I have to restore a backup everytime it happens, which causes me to lose a lot of work.

I thought by purchasing the premium version, the error may stop. However, when I try to upload the Pro version of the MDTF plugin, I get an incompatible error. I have tried both with and without the free plugin installed.

I could really use some help, as while I have been a developer for 10+ years, I have no experience with this plugin.

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

The grid keeps disappearing  - Describe in more detail what you mean, you can take screenshots

Thank you for replying...

The site (https://www.theukstudyexpert.com/) is being redeveloped on WordPress (https://theukstudyexpert.wpcomstaging.com/). On pages https://theukstudyexpert.wpcomstaging.com/undergrad-1/ and https://theukstudyexpert.wpcomstaging.com/graduate-universities, there should be results similar to https://www.theukstudyexpert.com/undergrad and https://www.theukstudyexpert.com/postgrad, but the results keep disappearing. The shortcodes are present, but no results are shown. See https://drive.google.com/file/d/1sjhC2OrczVL2lSB_C4qGchTYjTeVLPlx/view?usp=sharing. One day the data/grid is there, the next it's gone. I've cleared the site cache and disabled all of the plugins but the MDFT plugin, but neither thing fixed it. I hoped purchasing and uploading the paid version would fix it, but I get this error when trying to install the pro version: https://drive.google.com/file/d/1sknKNjk1A9cn94kyGvT8QaiWOzgOcuj_/view?usp=sharing.

Thank you in advance for your assistance. I really appreciate it. Like I said, I have no experience with this particular plugin. 😬

Sincerely,

Robin

Hello Robin

Have you installed custom templates? ( https://share.pluginus.net/image/i20240122104145.png ) - https://wp-filter.com/howto/create-custom-output-template/

Please read this - https://wp-filter.com/howto/i-just-bought-the-plugin-and-cant-install-it-error/

Hi. I was able to install the pro version, but it didn't help. It looks like the former developer did use a car template. Below is the code on the page (https://theukstudyexpert.wpcomstaging.com/undergrad-1/?slg=universities&mdf_cat=1821&page_mdf=10386). The results are simply not displaying. One day they were there; the next day they were gone. I can't keep installing a backup every time it happens. Might you have time to take a look? I'm happy to pay you within reason.

[mdf_search_form id="1182"]

[mdf_results_by_ajax shortcode="mdf_custom template=any/my_cars_1 post_type=universities orderby=date meta_data_filter_cat=1846 order=desc page=1 per_page=49 pagination=tb" animate=1 animate_target=#filtersection]

 

Hello

Please  read  this - https://wp-filter.com/features/shortcode-mdf_custom/ and  https://wp-filter.com/howto/create-custom-output-template/

Add the templates folder to your child theme( https://developer.wordpress.org/themes/advanced-topics/child-themes/ )  and everything will work correctly