PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Magnifying glass disappears after selection 1. categorie on Mobile

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Dear Support Team

I would like to show always the magnifying glass on mobile view (only on mobile and not on desktop), but when I click on the 1. categorie (CONTAINERTYPE > Seacontainer) on https://www.kschmied.ch/en/enquiry-cart-2/ the magnifying glass disapearce on mobile. This happens only on the 1. categorie any not on the other.

I am not sure if this might be an issue with latest version of Wordpress (6.2.1), as there was just an automatic update last night.

Many thanks in advance for your support.

Best regards

Peter

 

Hello Peter

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

Update  the  plugin to latest  version - https://products-filter.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Dear Pablo

That was it. Done and working! :)

Many thanks for this fast and working support.

Best regards

Peter

Great!  Welcome;)

Dear Pablo

Sorry for bothering you again with this, but after current update to Wordpress 6.2.2. and HUSKY filter 3.3.3 the Magnifying glass disappears now on all categories after click on the first category.

Do you have an suggestion to solve this.

Thanks in advance for your help.

Best regards

Peter

 

Hello Peter

Please  drop me  exact  link to the  issue

Hello Pablo

This is the link www.kschmied.ch/container/shop/

I have just cleared the cache and also I have cleaned up the transients via WP Rocket.

The situation still seems to be following:

 

on DESKTOP

Magnifying glass is visible (I don't like to have this glass on desktop) ONLY on following filters...

CONTAINERTYP:

  • Seecontainer
  • Offshore Container

AUSFÜHRUNG:

  • Standard Box

 

on MOBILE

Magnifying glass disappears after click on following filters (I would like to keep it visible)...

CONTAINERTYP:

  • Lagercontainer
  • Schnellbaucontainer
  • Schüttgut-/Bulk-Container
  • Bürocontainer

GRÖSSE:

(disappears after click onall filters at GRÖSSE)

ZUSTAND:

(disappears after klick on all filters at ZUSTAND)

AUSFÜHRUNG:

  • High Cube
  • Side Door
  • Open Top
  • Half Height
  • Low Cube
  • Double Door
  • All Side Access
  • Pallet Wide
  • Flat Rack
  • Hard Top
  • Plattform
  • Stahlboden
  • Isoliert

May there is just something to change in the options.

Thanks in advance for your assistance.

Best regards

Peter

Hello Peter

Please disable  your  cache  plugin and  do a  test

Hello Pablo

The shopping side was already exempt from caching.

What I have done now it also to disabled the option 'delay JavaScript execution' and cleared also the cache again after that.

After that, it seems the magnifying glass is working again on all filters, but I will check this again in a few hours (may there is still something that is caching and is causing this).

I hope it will be okay also in a few hours, but I will inform you if not.

Thanks again for fast reply.

Best regards

Peter

 

Hello Peter

Also find a setting in the caching plugin something like"Separate cache for mobile devices" - please activate it

Hello Pablo

Thanks for your reply. I have change the cache plugin to LiteSpeed (as the hosting server provides that) and I have also excluded the shopping page from caching and everything is working fine with your filter. :)

I believe it will also work now with caching the shopping side, but currently the cart disappears when I clear the filter. But that must be an issue with the cart of the enquiry plugin I am using and I would have to excluded the srcipt from this shopping cart from caching. So I have got already in contact with the support of this plugin to check

So many thanks on my side again for your help and this ticket can be set as solved. :)

Best regards

Peter

Hello Peter

Great!  Welcome;)