Kinsta Cache Issue
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
My site is hosted on Kinsta. I appear to be experiencing the same issue as the user here:
https://pluginus.net/support/topic/problems-with-kinsta-cache/
For as long as the cart is empty, the currency is volatile. It will show one currency one page, and another on a different page etc. It seems to work after a product is added to the cart.
Can you assist, please?
Hello
Please drop me exact link to the issue
Drop me screenshots of the plugin settings
Thank you for your reply. I have included a link and screenshots in the private data section of this topic.
In short, when I visit the page shop, it will display a specific currency. Often USD, even though I have GeoIP set to select the local one. If I move around the site with the cart empty, the currency will often reset itself to a default even when I change it using the Currency Switcher widget.
When I add an item to the cart, however, the currency seems to remain at whatever I choose and behave as expected. I tried using PHP Sessions for currency storage. But when I do this, I cannot seem to change the currency at all using the widget
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
I have added the required info in private data. Thanks
Hello
Please check your access - https://c2n.me/4b4wjGi.png
Updated settings. Please check new values in private data
Hello
Please do a test
Hello. Thanks for the prompt reply. Unfortunately, problem still remains for me. I do the following in both Chrome and Firefox:
1). I click on 'Shop' from the menu. I notice that the currency is in Euros. I expected GBP.
2). I then click on the currency switcher from the shop sidebar to change from Eurs to GBP. The currency does indeed change.
3). I then go back to the homepage, and the currency is in USD.
4). I then go back to the shop, from the menu, and the currency is again in Euros.
The currency only remembers the selection when there is an item in the cart.
Maybe I misunderstood you above. Maybe you still cannot login. I tried the details and was able to login successfully. You should also see a captcha on the login page. Hope this helps.
Hello
OK! My test - https://c2n.me/4b5sZJO
Interesting. Thank you for this. That is not what happens for me on any of my computers or browsers. Please see the private data where I have included a video link demonstrating my issue.
In addition to above. I noticed that in your video you had an item in the cart. The problem seems to happen when there is no item in the cart
Please drop me FTP - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png - I want to check something
Can I disable plugins/theme to test?
I noticed that the price template is not formed correctly . Should be: https://c2n.me/4b5GirH.png In your case: https://c2n.me/4b5GngB.png
And this is very important! The plugin looks for this data to correctly redraw prices
Hello,
Yes, you can disable themes and plugins to test. Please activate Maintenance mode beforehand, and then disable when completed. You can find that under Settings > WP Maintenance Mode.
There is a special cache plugin for Kinsta that is required for all sites. Please do not deactivate that one (https://kinsta.com/knowledgebase/kinsta-mu-plugin/)
The FTP details are in the private data.
I should mention that the WOOCS plugin seems to work as intended in the staging version of the site where caching is not applied. And all the plugins and themes are the same there.
Thank you for your help. I actually need to deal with a different issue at the moment. Can you please close this issue for now, and I will post back later to resume this if I don't solve it in the meantime
Hello
the WOOCS plugin seems to work as intended in the staging version - as I wrote above, the plugin cannot redraw the cached prices
Ok! Please write in this topic when you are ready to continue working with this problem
Hi, I managed to resolve this issue based on your advice. It was a conflict with the Woo Discount Rules Pro plugin. When I disabled this, it worked fine. This plugin: https://www.flycart.org/products/wordpress/woocommerce-discount-rules
However, I now have a new cache related issue with the Booster Plugin. This plugin allows me to have Custom Price Labels (like 'SALE') that appear in front of the price. When the Cache setting is enabled for WOOCS, the label is sometimes printed twice. Can you help regarding this?
Hello
Read this please - https://currency-switcher.com/woocs-labs/
As I said, the plugin redraws prices in ajax mode, and a third-party plugin adds this label in ajax mode
Possible Solution:
You should find the code that adds the label in a third party plugin. And restrict the execution of this code in Ajax Mode
if(!wp_doing_ajax()){
//code
}